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Volunteer Admin Assistant

4 months ago

Paisley, United Kingdom Renfrewshire Food Train Full time

**This is a Volunteer Position**

**Role Title**: Office Volunteer

**Purpose of Position**: Food Train is an award winning charity providing services to older people who are no longer able to manage independently, through age, ill health, frailty or disability. Office volunteers work alongside Food Train staff assisting with administration tasks and contributing to the efficient running of the branch and can cover all our services.

**We cannot offer wages but do provide reasonable travel expenses for volunteers.**

**The Role**:

- Answering the telephone dealing with enquiries and taking customers’ shopping orders
- Checking customers shopping lists and sorting for the shopping/delivery service
- To report any matters of concern to Food Train staff
- To inform Food Train Staff of any accidents, incidents or complaints
- To maintain confidentiality
- Representing Food Train in a professional manner to customers and the wider community.

**Skills and experience**:

- There are no formal educational requirements for this role however knowledge of the needs of older people acquired through life and family experiences, training received or practice based experience is desirable.
- Excellent telephone manner and being able to use your own initiative with the ability to ask for help when needed.
- Good literacy, numeracy and data input skills.
- Friendly, sociable and patient with a caring manner.
- Motivated, reliable, trustworthy and enthusiastic individual who can be responsive and flexible on delivering positive outcomes and experiences for the older people.
- Good verbal communication skills are required as well as being a people person with a sense of humour who can adapt to any situation and changing people behaviour.

**Time Commitment**:

- Usually 3hrs - can be morning or afternoon
- Monday,
- On-going role

**Job Types**: Part-time, Volunteer
Part-time hours: 1-9 per week

**Benefits**:

- Flexitime
- Free or subsidised travel
- On-site parking

Schedule:

- No weekends

Work Location: In person