Monitoring Installation Officer

Location: Perthshire | Salary: £22,829.16 | Posted: 1 Mar 2024 | Closes: 31 May 2024 | Job Type: Full Time and Permanent | Region / Division: UK & Ireland | Reference: G4S/MS/2552
- 5.6 weeks' holiday, contributory pension scheme, staff discounts, free parking at office

**JOB INTRODUCTION**:

- This is an amazing opportunity to work as a Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government, which we have been successfully carrying out for over 20 years. We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team.
- Your role will involve the installation, investigation, and decommissioning of electronic monitoring equipment. You will meet a wide range of people whilst carrying out your duties.
- You will be required to work a set shift pattern, Tuesday to Saturday, due to the nature of the business we have to visit our clients during their curfew period, as a result the role is primarily backshift 17:00-00:30 hrs. We offer a competitive salary of £12.54 per hour or £22,829.16 based on a full time 35 hours contract as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday, staff discounts including Perks at Work.
- You will be given access to a pool car during your shift time that will enable you to complete your assigned tasks for the evening, you will also be provided with a fuel card, mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided.
- If you can answer yes to these questions, then this role could be right for you..
- Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?
- Are you a people person and naturally change your style to match who you’re speaking with?
- Are you organised and able to prioritise your own workload?
- Do you want your work to have an impact and make a difference?
- Have you got a non judgemental attitude?
- Please take a look at the job details and our “A Day in the Life of a Monitoring Installation Officer” document and if you think this is your ideal new career, we would love to hear from you.
- Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.

**ROLE RESPONSIBILITY**:
**Key Responsibilities & Accountabilities**
- Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.
- Support and advise persons during their period of curfew.
- Report incidents /non compliance to the appropriate agencies.
- Process incidents / violations within agreed timescales to meet SLA’s.
- Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.
- Maintain, uphold and demonstrate values and protect the company brand.
- Document all contact with our customers both internal and external.

**Key Competencies**
- Acting Professionally
- Delivering Objectives
- Supporting & Working with Others
- Delivering Great Customer Service

**THE IDEAL CANDIDATE**:
**Essential**:

- Excellent interpersonal and communication skills
- Ability to remain calm, positive and confident in a pressurised environment
- Full driving licence
- Excellent time management skills with the ability to prioritise own workload