Housing Options Officer

2 weeks ago

East London, United Kingdom CHANGE UN LIMITED Full time

Front line homelessness service

**JOB SUMMARY**:
Lead Professionals is one of the teams responsible for the provision of the statutory homeless service at London Borough Council Tower Hamlets. For the majority of homeless clients, it is the first point of contact for those approaching the Housing Options Service.

You will work alongside colleagues to meet the council’s obligations under Housing Act 1996 as amended by Homelessness Reduction Act 2017.

**ROLE**

**REQUIREMENTS**:
1.

To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness and giving good quality advice on the housing choices available so that customers can make informed decisions

2.

To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits

3.

To provide good quality advice, information and assistance through face-to-face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework, ensuring all deadlines are met and that customers can make informed decisions about their housing options

4.

To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law including domestic abuse and welfare benefits and rights

5.

To confirm eligibility and that there is a reason to believe that an applicant is homeless and in priority need when determining whether accommodation is to be provided, making recommendations as to what would constitute suitable accommodation

**Knowledge**

Knowledge of the duties owed to the homeless under Part VII of the Housing Act 1996 as amended including

Homelessness

Reduction Act 2017 and the Homelessness Act

Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and 1988, the Protection from Eviction Act 1977, and knowledge of Family law and welfare benefits.

Knowledge of the strategies for preventing homelessness and the main housing options initiatives, provided by both statutory and voluntary organisations.

**Qualifications & Experience**- The ability to deliver homelessness prevention and housing option solutions with these being tailored to diverse communities and

differing customer needs

The ability to work across boundaries in partnership with all housing sectors and partner agencies.

The ability to

communicate effectively verbally and in writing to

**Job Type**: Temp to perm
Contract length: 7 months

**Salary**: From £19.00 per hour

Ability to commute/relocate:

- East London, E1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- homeless under Part VII (required)
- Housing Act 1996 (required)
- Homelessness (required)
- Landlord and Tenant Legislation (required)

Work Location: In person

Reference ID: R907891X

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