Hospital Services Training Lead

5 months ago

Bolton, United Kingdom SpaMedica Full time

**_Do you motivate yourself by always trying to exceed expectations?_**

**_ Do you thrive on planning, executing and delivering excellent training?_**

**_ Do you pride yourself on driving performance?_**

**_
If so, this could be the opportunity for you..._**

**What we are looking for**:
At SpaMedica, our vision is to provide the very best in patient care. We're all about passion, energy, empathy and great teamwork to ensure that we are making a difference to people's lives.

We are looking for an enthusiastic, experienced, Training Lead to support our Hospital Services function within our growing business to ensure that we continue to deliver market leading patient care.

We want our team members to thrive and to grow at SpaMedica, this is why our values are so important to us. To succeed in this role, you’ll be passionate in ensuring a first class service is delivered to our business. You will be key in driving performance and setting teammates up for success. Including the research, design, delivery, and evaluation of highly effective process and system training across the teams within our Hospital Services Operation (Contact Centre, Bookings, Referrals, Post-Op, Transport Admin).

Working closely with the Senior L&D Manager, you will ensure that time, cost, and quality is always adhered to. To work on the definition and development of excellent, engaging content that is created from methodologies and theories to support management essentials, as well as maintaining competence levels of those working in Hospital Services, ensuring that value is added to the content delivered. This is underpinned by specific recognised learning design methods, equipping all employees to develop within their role.

This is a key role for us and the right individual will need to demonstrate consistency, a passion to bring out the best in people, and great execution from the outset.

**Salary and benefits**:

- £30,000 - £33,000 per annum (dependant on experience)
- 37.5 hrs per week, Mon - Fri
- 31 days holiday (including bank holidays)
- Annual pay reviews.
- Employee Assistance Programme (EAP).
- Progression opportunities
- 2 x annual bonuses (up to 5% of annual salary based on individual and company performance).
- £350 Refer a friend programme.
- Eye test and subsidy towards glasses. Newly refurbished offices in a town centre location

**Who we are looking for**:

- A strong background in Learning & Development including performance management.
- Experience of working in a Contact Centre environment
- Experience as a Performance Coach, Sales Trainer, or similar role
- The ability to demonstrate different methods of coaching and mentoring to drive performance.
- Excellent communication skills with the ability to motivate people and achieve positive outcomes**.**:

- Ability to being to design, deliver and evaluate Hospital Services training across the area.
- Great working knowledge of the latest instructional learning theories and methodologies
- Ability to evolve and develop in line with the latest learning theories and methodologies.
- Flexibility as travel to our office hub based in Hull will be required

**What to do next?**

If this role sounds like you, we want to hear from you

**_
“Our patients matter to us. As the UK’s largest cataract surgery provider, we work every day to give something meaningful to you, and life-changing to our patients. Our patients place their trust in us, and by working with us, you can truly change people’s lives”_

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