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Customer Service Specialist

2 months ago

Darwen, United Kingdom The Senator Group Full time

**Customer Service Specialist**

Based **Darwen, **Lancashire.

Negotiable Salary + Company Benefits.

We currently have a fantastic opportunity for a **Customer Service Specialist** to join our small, dynamic Customer Service team based at our Teal site in Lower Darwen.

**The Role**:

- Liaising with internal and external customers regarding pricing, product and delivery information both face to face and telephone.
- Preparation of quotations.
- Developing customer relationships.
- Clarification and progressing of orders.
- Supporting Area Sales Managers.
- Dealing with telephone enquiries and any customer complaints.
- Supporting the Sales Project Manager with the creation, maintenance and smooth running of project plans for our customers.

**The Person**:

- Previous Customer Service experience (Essential).
- A confident and affable telephone manner.
- Quick to assimilate information and ability to use initiative.
- Previous experience of projects planning and administration.
- Must be numerate and computer literate (Word, Excel).
- Highly organised with strong attention to detail.
- A team player who is reliable, flexible, self-motivate and resourceful.

**Working Hours**:
8.30am - 4.30pm Monday to Thursday / 8.30am - 2.00pm Friday.

9.00am - 5.00pm Monday to Thursday / 9.00am - 2.30pm Friday.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Office Based Customer Service: 2 years (preferred)

Work Location: In person