Inside Sales Associate

2 weeks ago

Birmingham, United Kingdom Amthal Fire & Security Full time

At Amthal, we aim to invest and empower you to continue our mission
of being the nation’s trusted commercial fire and security partner whilst
maintaining our friendly and supportive culture.

Join our team where your dedication and integrity will be recognised with
opportunity and progression whilst ensuring a healthy work life balance.

We’re proud to be one of the nation’s trusted security and fire protection
partners. Our success lies in creating a working environment where every
individual is motivated to work together and exceed the expectations of
our customers. We value our people and will support you to deliver on all
aspects of our business with integrity and dedication.

Team member benefits include:

- 9 day working fortnight
- Field based team paid door to door
- An accredited Living Wage employer
- Continuous professional development and ongoing training
- Careers progression via both technical and managerial pathways
- Wellness & Employee Assistance Programme (EAP)
- Perkbox access to a huge range of free perks and discounts
- Quarterly one-to-one check-ins with your line manager
- 25 days’ holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days

and a further 5 days after 10 years)
- Flexible and remote working where possible
- A company culture that promotes work life balance
- Access to mental health care support
- Team member of the month recognising outstanding contribution
- Annual company day to share successes and strategic plans
- Death in service insurance
- Salary sacrifice pension scheme
- Max 3 year old company vehicle

**Role**: Inside Sales Associate
**Location: Coleshill Birmingham
**Company Overview
**Amthal Group is a newly formed independently owned group of established
businesses who design, install, maintain, and monitor electronic life safety and
security systems. Amthal Fire & Security ( AFS ) established 2000 operate from
St Albans in Hertfordshire with current sales of £5.5m and 65 team members.

Integrated Protection Maintenance Services ( IPL ) established 2005 operate
from Coleshill in Birmingham with current sales of £1.9m and 14 team members.
The combined vision of the group is to scale a sustainable and dynamic group of
businesses through continuous investment & development in its people.

With a mission to provide compliant protection, unrivalled customer experience
and professional service. Committed to achieving operational excellence, through
empowering and developing, exceptional talent, to maintain our friendly and
supportive environment.

**Role Overview**

A brand new highly rewarding position within a strong and dedicated Internal
sales team.

themselves.

the internal sales process preparing works proposals.

The role will be working within and supporting a team of successful account
managers and account coordinators to deliver the highest level of customer
service possible to all Amthal clients.

**Duties & Responsibilities
- Managing and updating client and sales CRM systems inputting customer

details and leads
- Organising & administering works orders and remedial works for clients
- Administrating job reports from the field engineers ensuring worksheets are

correct and checking them with attention to detail prior to process proposals
- Working closely with the account coordinators and operations team to provide

a high level of customer service to all Amthal customers
- Working closely with the account managers to provide a high level of customer

service to all Amthal customers
- Organising remedial works & assisting with preparing quotations following service visits
- Assisting the sales team with preparing account and site reviews for key customers
- To provide cover to colleagues in the operations department when the need arises

**Skills & Experience**
- Excellent verbal communication skills
- A positive, proactive and customer focused attitude
- An ability to manage and prioritize your workload in a fast-paced environment
- A logical approach to your work
- Confidence in working with a variety of internal systems and willingness to learn new systems
- Operate with independence and integrity
- Being able to use your own initiative when completing day to day tasks
- Good spoken & written English
- Excellent time management skills enabling to meet all set deadlines
- To be a part of growing a sustainable dynamic business
- To relish a challenge and enjoy taking control and enjoy organizing all communication and works

to ensure fantastic customer service is delivered
- Comfortable using all Microsoft Office programs.
- You will be able to deliver unrivalled quality customer service
- A desire to learn from an experienced sales team and progress their sales career within

the business
individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual
orientation, pregnancy and maternity, race, religion or belief and marriage and civil
partnerships.

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