Lims Administrator

Who we are: The Rosalind Franklin Laboratory (RFL) is publicly owned and operated by the UK Health Security Agency (UKHSA) and is at the heart of the UK’s response to managing the coronavirus (COVID-19) pandemic. RFL is the largest facility of its kind in theUK, and one of the largest in Europe. Using cutting-edge technology, the lab has processed millions of PCR tests since opening in June 2021. The lab continues to play a vital role in stopping the transmission of COVID-19, as well as ensuring the nation canrespond quickly and at greater scale to deal with pandemics and other future health threats. This world-class facility has considerable benefits to the local area in terms of job creation and putting Royal Leamington Spa on the international scientific map,while contributing to the UK’s ambition to be a global leader in science, medicine, and technology.
**The role**
In this role you will have the opportunity to: be responsible for the uptime, performance and security access of users to the LIMS software system, Sample Manager 12.2 SP1, supplied by Thermofisher. This exciting role forms a vital troubleshooting link betweenlaboratory users who supply data in, and data scientists and biomedical scientists who analyse and process data out. The role requires high attention to detail skills in order to diagnose issues, maintain the database and to ensure the system is fully traceable.Critical to the role is an understanding of the key stages in the molecular biology process of PCR and sample traceability requirements for ISO standards 15189. The role is responsible for the operational continuity of LIMS over a shift period to ensure samplethroughput on the diagnostic lines is maintained. The LIMS Administrator will be responsible for minor updates to workflow and report templates, managing new entity records according to master data templates and collating and reporting key performance indicatorsto business stakeholders. The LIMS administrator will work to trouble shoot software issues in a continuous improvement program providing feedback to diagnostic line operators, external software developers and internal IT support. The LIMS administrator willbe trained in knowledge base and elements of ITIL in order to ensure an effective service offering to the business. The LIMS administrator will be responsible for delivering the user training program as part of the staff laboratory training scheme and documentingtechnical support documents in conjunction with IT support. Please note that whilst LIMS user/management experience is required, training for the specific LIMS software package to be used will be provided.
**Key accountabilities**:

- Support laboratory management and laboratory users in respect of LIMS functionality, day to day operational issue management, onboarding and training in respect of the end-to-end clinical diagnostics workflow for COVID testing.
- Provide first line support to users and management in respect of LIMS operations, functionality, data flow and reporting.
- Track and manage support issues in a consistent way leveraging the helpdesk tools, issue management process and business issue prioritisation.
- Manage and drive interactions with the LIMS and other Core Lab IT vendors to escalate, investigate and resolve support issues and product feature requests.
- Work closely with the IT team to ensure users have the right tools and equipment to access LIMS inside and outside the lab and service level agreement are maintained.
- Coordinate with the core lab equipment and IT team to support the integration of laboratory equipment to the LIMS system and ensure operational efficiency.
- Work with the quality team to ensure good change control, release management and documentation to maintain the validate state of the LIMS system and enhance and improve the lab processes over time.
- Supporting the writing of documents for troubleshooting, standard operating procedures and work instructions.
- Data entry and upkeep to maintain the integrity of LIMS for equipment, operators and locations

**Skills & experience**
**To succeed in this role, you should have the following skills & experience**:
**Essential**:

- Proven track record in software management or super-user experience.
- Knowledge of medical diagnostic testing, particularly PCR.
- Previous experience within a laboratory environment
- Expert use of database and data analysis tools.
- Experience in software training or practical demonstration
- Good communication skills and personal organisation.
- High level of attention to detail

**Desirable**:

- Practical experience using or administrating a LIMS system and/or experience with databases and database structures
- Experience working within an ITIL framework
- Experience using knowledge base
- Experience working within a medical diagnostic laboratory
- Knowledge of instrument connectivity and laboratory equipment.
- Experience working in an ISO 15189 or ISO 17025 accredited environment
- Experience of working with computer systems in regulated environments, GxP, quality control or clinical operations

**Education**:

- BSc Honours degree in a biological science or IT qualification with proven laboratory experience.

**Other**
**Other