Customer Care Consultant Toyota

3 months ago

Rochdale, United Kingdom RRG Group Full time

**Opportunity at Toyota Rochdale - Customer Care Consultant**

Due to continued growth, we are seeking an experienced Customer Care Consultant to join our team.

As a Customer Care Consultant will look after the customer’s sales process from start to finish. Friendly and professional, you’ll work in your team to ensure that every customer’s experience of the dealership is exceptional. You will manage all sales appointments professionally, ensure high quality test drive experiences and deliver on your sales targets.

You will talk and listen to the customer to build rapport and accurately qualify their requirements. Demonstrate the most suitable options to the customer, encouraging them to experience the product. Maintain contact to ensure that the customer is kept informed throughout the sales and pre-delivery process. Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle. Personally, handover the vehicle and introduce the customer to the service team to secure future business. Understand the customer journey experience and be committed to delivering an unrivalled level of customer service. Ensure that the Sales Process is followed in full. Build a relationship between yourself and the service team. Ensure opportunities for sales by other colleagues are maximised i.e., Business. Manager and Business Centre sales. Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add on sales. Complete all administration required, accurately and on time. Deliver excellent service to everyone making sure their experience is memorable. Attend appointments booked by our Sales Enquiry Team.

You will have a full UK driving licence, be a self-motivated and ambitious person who is willing to learn. Work efficiently under pressure and towards set targets. Deliver excellent customer service to every customer.

This is a fabulous opportunity for the right person to join our friendly team. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch

**RRG Group**

**About RRG Group**

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 57 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models along with a brand-new Omoda and Jaecoo dealership opening in Oldham later this year

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group

**Benefits of working at RRG Group**

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff h

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