Server Support Engineer

2 months ago

Newcastle Upon Tyne, United Kingdom Reed Full time

A well-known North East company is looking for a **Server and Backup Engineer** to be involved in the delivery of technical support services to users, system owners and project managers. You will ensure the effective installation, operationand maintenance of the server and backup infrastructure estate and aim to deliver an outstanding customer experience.

You will carry out agreed **maintenance, installation, refresh** and patching activities and tasks and will ensure that expected service levels are met or exceeded, **maximising system availability and delivering secure and resilient enterprise server and backup services.** Your team will also be front and centre in ensuring the recovery of operational systems following any major incident events.

**Your day-to-day activities will**
- Support the delivery of an effective incident management process, liaising with system users to understand their technical issues and implementing solutions and workarounds for them
- Support lifecycle management tasks and activities, checking, patching and running update jobs on the server and backup environment
- Be involved in project activity, liaising with project managers to understand and deliver their specific server and backup needs associated with their project deliverables.

**What do I need?**
- Experience of working in a 2nd line support role in an operational environment, supporting and maintaining server, backup and data centres
- Administration and support of Active Directory
- Administering and supporting Server Operating systems, specifically Microsoft Server and/or Linux,
- Demonstrable experience of administering and supporting backup and recovery platforms
- Planning and organising software rollouts, updates, outages to minimise service impact to the business.
- Experience of planning for the upgrade of complex systems
- Proven experience of identifying solutions to problems.
- Being able to communicate problems effectively with key stakeholders
- Experience working with and managing third party suppliers where required
- Proven experience of working within a customer facing environment,
- Demonstrable experience of administering and supporting an ITMS Tool

**Benefits**
- 24 days’ leave, excluding bank holidays, increasing to 29 days for 5 years+ service
- Enhanced Maternity, Shared Parental and Adoption leave
- Flexi Time Scheme - allowing you to fit your working hours around your individual needs
- Agile working - option to work from home, your team zone, and spaces across the force
- Fantastic market leading pension scheme
- Corporate Travel schemes
- Access to Private Healthcare and Eye Test Vouchers
- Discounts on shopping and eating out
- Extensive paid sick leave, trained mental health first aiders on-site, an employee advice service and access to gyms
- Sports & Social Club
- Cycle to work scheme

**_Permanent/ 37.5 hours/ Hybrid Working/ SC Clearance/ Public Sector _

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