Receptionist

**Job Summary**:
To provide an efficient, effective and professional service fielding incoming calls and organising staff and customer bookings. This position will play an important role in supporting the ongoing success of the business by creating a professional and welcoming environment for visitors to the Head Office.

**Monday - Friday (30 minute lunch) - 8:30am-5pm**

**Saturday on rotational basis - 8am-1pm**

**About The Role**
- Maintain a good knowledge of all Tobermore services and department responsibilities, to deal with daily customer queries by phone, post, online and face-to-face.
- Meeting, greeting and registering of all clients and visitors at reception and directing them as appropriate.
- Maintaining the highest standards of presentation in the reception area at all times.
- Supporting the arrangements for meetings, company events and other functions, including the preparation of paperwork, and other materials as required.
- Processing of all in-coming and out-going mail in accordance with office procedures.
- Recording of Customer Comments via our CRM system.
- Liaising with suppliers regarding the catering and refreshment requirements for meetings and other functions.
- Provide travel support to all relevant staff, ensuring accuracy as a top priority.
- Provide support and assistance to the Consumer & Admin Team Manager and all relevant staff, in facilitating customer visits to HQ.
- Deal with staff and customers in a courteous, professional and efficient manner at all times.
- Ensure all event tickets are allocated to staff accordingly, as per the ticket procedure.
- Act in a confidential and trustworthy manner at all times.
- Carry out any other tasks as required and deemed within your competence by your manager.

**Required Criteria**
- 5 GCSE's including English & Maths A-C.
- Minimum 1 years' experience in a similar role.
- Experience with managing inbound calls.
- Excellent spoken and written communication skills.
- A flexible approach to work.
- Warm, friendly, outgoing personality.
- Proficient in the use of MS Office.
- Excellent administration skills - Trustworthy - High attention to detail
- Strong multi-tasking and organisational skills - Very well organised person - Self-motivated - Good interpersonal skills
- Ambitious and keen to succeed and progress - Team player
- Positive outlook

**Desired Criteria**
- A-levels
- Experience working in a switchboard environment.
- Experience with flight, accommodation and travel bookings.
- Full valid UK driving licence

**Skills Needed**

Answering Customer Questions, Call Management, Customer Service, Managing Appointments, Data Entry and Basic Computer Skills

**About The Company**

Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942.

We then diversified into concrete products, which were sold to the local community in the 1950s. In the late 1970s we became one of the forerunners in manufacturing block paving - or ‘Pavia’, as it was originally called.

Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.

Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands. Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start

your Tobermore career today.

**Company Culture**

Our people

To this day, the business remains family-run. We employ 450+ staff throughout the UK and Ireland.

We embrace, encourage and engage in continuous improvement and continuous learning for all employees.

Our people are the backbone to our company. They understand the importance of customer relationships. People buy from people.

Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements.

We only recruit people who share our values.

**Company Benefits**

You Grow... We Grow It’s true. Continuous improvement lies at the heart of Tobermore's ethos. We encourage our staff to reach their potential through training in a supportive and fulfilling environment. At Tobermore, we take great pride in providing everyone with the opportunity to learn, develop and progress to do great things. We want to give our employees the opportunity to build on the already great skills and experience that they bring with them. View our employee perks below, dependent on the role.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Opportunity to travel, Remote working, Free parking, Free work laptop, Open office, Company retreats, Competitive salary, Event tickets, Long service recognition

**Salary**

Not disclosed