Designer

4 weeks ago

London, United Kingdom Nesta Full time

We are recruiting for a **Designer** within our **Sustainable Future mission**

**About Nesta**

We are Nesta, the UK’s innovation agency for social good. We design, test and scale solutions to society’s biggest problems. Our three missions are to give every child a fair start, help people live healthy lives, and create a sustainable future where the economy works for both people and the planet.

For over 20 years, we have worked to support, encourage and inspire innovation. We work in three roles: as an innovation partner working with frontline organisations to design and test new solutions, as a venture builder supporting new and early stage businesses, and as a system shaper creating the conditions for innovation.

Harnessing the rigour of science and the creativity of design, we work relentlessly to change millions of lives for the better.

**About Sustainable Future and design at Nesta**

Our Sustainable Future mission focuses primarily on reducing carbon emissions from the UK’s homes. Working with and alongside a range of partners, we are developing, testing and investing in solutions that could speed up adoption of heat pumps and other low-carbon technologies, support households in using their existing heating systems more efficiently and help people across the income spectrum use energy more flexibly.

Designers at Nesta play an important role in our work, and the design team has recently developed and launched nationwide digital services, tested the design of new policies, supported research into flexible energy use and experimented with AI interfaces to support heating engineers amongst many other projects.

**The role**

We are looking for an experienced designer who can confidently work across the entire design process, ideally with some experience relating to energy and/or sustainability. Nesta’s design team has a broad range of experience and different backgrounds, including design of services, behavioural interventions, digital technology, physical products, architecture, brand and graphics and many more. What we have in common is a focus on designing for social impact and for the benefit of people and the planet.

In this role, you will be part of a team of around twenty people who work full-time on the Sustainable Future mission, including researchers, behavioural scientists, data scientists and policy specialists. You’ll also interact with other methods experts from across Nesta, the Behavioural Insights Team, and partner organisations, who work on mission projects on a more ad-hoc basis. You will work with the mission Design Lead and one other designer, and will be part of a growing community of designers across Nesta’s wider Design and Technology practice.
- Lead different forms of research and testing with end users
- Create physical and digital prototypes at different levels of fidelity
- Guide and engage non-designers from inside and outside of Nesta through a design process
- Clearly communicate project outcomes and make recommendations on direction of mission programmes

**Responsibilities**

As a Designer, your work will involve using your design expertise to create solutions to some of society’s biggest problems. You will be expected to:

- Plan, undertake and support user research to inform strategic decisions and the design of potential solutions.
- Design, develop and test potential solutions with end users, as well as encouraging and supporting others to do so.
- Facilitate workshops and design sprints to rapidly design, test and iterate prototypes.
- Produce design iterations from low fidelity sketches to functional prototypes.
- Support the end-to-end design of interventions often involving multiple channels, touchpoints and partners.
- Ensure Nesta and our partners balance the needs of end users with business and social objectives.
- Work with a multidisciplinary team to design, prototype and test innovative solutions.
- Facilitate and participate in collaboration, including co-design or multidisciplinary working.
- Work with and support others within the mission and across Nesta to use design-led approaches.
- Contribute to the identification, development and pitching of new work.
- Contribute to improving Nesta’s approach to design.
- Support the overall delivery of projects within the mission.

**Required experience**
- Experience in a design discipline, such as service design, user experience design, product design, etc.
- Experience working on multiple design projects that have met the needs of end users and stakeholders. Ideally working across the end-to-end journey of a service that involves multiple channels and touchpoints.
- Experience undertaking a range of activities from client engagement to user research, prototyping and testing.
- Experience of guiding non-designers through a design process.
- User research: Ability to conduct and plan for interviews, observations, ethnographic/immersive research and other research methods. While you are not e

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