Customer Engagement

3 weeks ago

London, United Kingdom Natural England Full time

**Details**:
**Reference number**:

- 256666**Salary**:

- £27,273**Job grade**:

- Higher Executive Officer- Lead Adviser**Contract type**:

- Permanent**Type of role**:

- Communications / Marketing**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, West Midlands (England), Yorkshire and the HumberAbout the job

**Job summary**:

- This is a National Role**Job description**:
**The team**

Do you have a passion for nature and the environment? Do you want to make a real difference and secure significant environmental gains in the present and the future? Do you enjoy working in a team? Can you see yourself advising communities and customers to maximise gains for the Natural Environment?

If this appeals to you, a career at Natural England offers rewarding opportunities to secure environmental improvements and play your part in creating a better future for people and nature.

The priority work Natural England is delivering includes:

- Establishing a Nature Recovery Network to help wildlife thrive
- Monitoring environmental changes to identify and help reduce the effects of climate change
- Working with farmers and landowners to develop greener food production methods
- Advising on plans for new developments to maximise gains for nature
- Providing ways for people to better connect with nature, including green social prescribing

We are the Government’s adviser for the natural environment, playing a vital role in delivering the Government’s 25 Year Environment Plan, an ambitious vision which brings new opportunities to protect and enhance and to achieve real outcomes for the environment.

See more about the work of Natural England at:
**Job description**

Natural England delivers Catchment Sensitive Farming (CSF) in partnership with Defra and the Environment Agency as a part of Natural England’s Farm Advice. CSF delivers through a network of CSF farm advisers and local partners in each priority catchment. CSF helps deliver Defra’s 25-year plan for water quality, air quality (ammonia) and natural flood management. We make a significant contribution to nature recovery through helping farmers to take positive environmental action on-farm.

The next few years will see significant changes to the support and schemes available to farmers. Associated with these changes will be improvements to Natural England’s farm advice. This role will evolve in tandem with these changes.

**The role of the Customer Engagement Lead Adviser is to**:
Deliver CSF communications plans by supporting the Senior Adviser and enabling the Adviser by working together with key partners: Natural England, Defra and Environment Agency, staff, stakeholders and farmers to improve water, air quality and flood mitigation across England.

The Lead Adviser will lead and develop new campaign plans and delivery to support programme aims by leading on the following tasks:

- Provide support to the CSF Customer Engagement Senior Adviser in the development and delivery of the CSF Communications Strategy and annual plans.
- Provide communication support across the CSF programme, to ensure consistency of message and brand.
- Research and develop (a/the) national agricultural show proposal, communication plan and support show leads throughout the year.
- Plan, develop, deliver and evaluate communication campaigns with staff, partners, stakeholders and customers using both traditional and digital channels. Particular emphasis for this role will be to:

- Develop national and regional campaigns and comms tools to meet CSF ambition and targets including new events, promotional materials and publications / reports.
- Enable and support training and comms support packages for the developing CSF Local Communication Network.
- Actively engage with partners in Defra, Environment Agency, Rural Payments Agency and Natural England to identify opportunities for sharing content and amplifying CSF brand where aims, objectives and audiences align.
- Functional management of CSF Customer Engagement Adviser.
- Support and feed into team delivery including the weekly staff ealert, CSF InBrief and programme webinars with the Customer Engagement Adviser.
- Develop strong links with colleagues and partners across the CSF programme to deliver campaigns.
- Positively challenge and seek to improve and introduce new ways of working to improve efficiencies and performance across the team/s and partnership.
- Continuously engage and support team and team members to improve overall team’s performance and well-being.

**Competencies**

Competence 1

Professional competency

Technical Skills & Knowledge (STAR format not essential for this competency)
- Campaign and communication planning / management / advice (Desirable

  • ServiceNow Engagement Manager

    7 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the...

  • ServiceNow Engagement Manager

    3 weeks ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    2 weeks ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job DescriptionSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the...

  • ServiceNow Engagement Manager

    7 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    6 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    3 weeks ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    3 weeks ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    6 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    6 days ago

    Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • ServiceNow Engagement Manager

    5 days ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Job Description Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences - these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the...

  • ServiceNow Engagement Manager

    3 weeks ago

    London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As an Engagement Manager with Konversational, you will be responsible for driving the implementation of...

  • Customer Engagement Lead

    4 weeks ago

    London, United Kingdom Inventum Group Full time

    **Job title**: Marketing Customer Engagement Lead **Reports to**: Senior CRM Manager **Job type**: Permanent, Hybrid 3 Days in office, 2 days working from home. **Description**: The overall purpose of the role is to own the Customer Engagement plans, truly placing the customer at the focus of everything they do. Utilising customer data in new ways,...

  • Customer Engagement Partner

    2 days ago

    London, United Kingdom Smart DCC Full time

    Salary £59,699.00 London or Manchester Competitive Salary plus benefits The Major Change Customer Engagement Partner is accountable for the planning, execution and evaluation of customer engagement activity for Major Change activity (programmes and contract renewals) What will you be doing? Lead the assessment of the impact of change initiatives on...

  • Director of Customer Engagement

    1 month ago

    London, United Kingdom AppSamurai Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. What is Storyly? Storyly is the only user engagement platform that brings stories to your mobile app. You can integrate into your app easily, create stories for your users, and track results. With native SDKs and dedicated dashboards, Storyly opens up...

  • Customer Engagement Officer

    1 month ago

    London, United Kingdom Local Space Full time

    We are Local Space, a 2,800-home registered provider of social housing operating in East London & Essex. We are a G1 V2 rated RP (Registered Provider). We are Investors in People accredited and are the only housing association to hold the sector’s highest credit rating, AA-. Originally formed by the London Borough of Newham as an innovative and...

  • Customer Engagement Lead

    1 month ago

    West London, United Kingdom Inventum Group Full time

    **Job title**: Marketing Customer Engagement Lead **Reports to**: Senior CRM Manager **Job type**: Permanent, Hybrid 3 Days in office, 2 days working from home. **Description**: The overall purpose of the role is to own the Customer Engagement plans, truly placing the customer at the focus of everything they do. Utilising customer data in new ways,...

  • Strategic Customer Engagements

    3 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Customer Experience and Engagement Strategist

    7 hours ago

    London, United Kingdom Collinson Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

  • Customer Engagement Security Officer

    4 weeks ago

    London, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Customer Engagement Security Officer** **London** **£12.30 per hour** **Monday - Friday** A fantastic opportunity has arisen within Bidvest Noonan for Customer Engagement Security Officers, who will work at our client’s prestigious premises which is a major office and retail development in the City of London We require Officers...