Client Insight Manager Cim

1 week ago

Windsor, United Kingdom Office Angels Full time

A "**Team Leader /Account Manager**" is required for a specialist consultancy with offices based in Windsor and central London. The organisation has grown rapidly and currently represents over 50 multi-national businesses globally, with over100 employees with locations in London, Windsor and Boston USA. The growth of this Business to Business (B2B) service means that they are able to offer Hybrid working to the right person. (Requirement for 2 days per week to be office based)

This role reports into the Client Services Manager, who in turn reports directly into the Managing Director. The role is to lead a team to oversee all processes which ensure the timely and accurate delivery of survey data for clients, and supporting theConsultants in their role.

As Team Lead/Account Manager you will also manage a number of clients directly. You will oversee the complete process of administering the delivery client survey data. The role is a mix of providing administration service through your Team, and with timethe role will develop to include customer-facing activities, including attending customer meetings and Relationship Reviews.

As Team Lead you will also be responsible for managing the activities of your direct reports, checking their work and liaising with Consultants to ensure high quality standards, as well as working closely with your direct reports on their performance anddevelopment. Using an internal resource planning tool, the role will require working with the Client Services Manager to plan and schedule your team's workload and to anticipate and resolve any scheduling problems to ensure the efficient delivery of our servicesand developments - with the support of the Client Services Manager you will oversee the L&D and adhoc project activity for your team ensuring that each member of your team has development plans loaded onto our performance platform and that they provide stretchand engaging activities for each individual. Where training courses might be required, you will assist in researching these training options required). You will provide quarterly updates on training plans to the Client Services Manager.

You will also have responsibility for high priority business important projects during each year. Helping to identify these with the Client Services Manager. Client Management Responsibilities include
- Updating and managing your clients' database each round, making sure all mailings and fieldwork happens on time
- Managing the fieldwork; setting the mailings, dealing with bounce backs, addressing low response levels, communicating calls to action and generally keeping the process moving. Following up on any other issues or queries that occur as a result of the process
- Writing the account key comments, preparing the presentation, catching any discrepancies or errors in the automated output
- Production of customer reports, such as the customer contact summary report and word maps. Developing strong relationships with clients and seen as the first point of call

**Skills / Experience Required**:

- Strong written and verbal communication skills
- An intermediate to advanced user of excel and PowerPoint
- Ideally a Mac user with experience in Pages
- Numerate and articulate, able to express yourself clearly, simply and effectively in both written and spoken communication.
- Strong attention to detail
- Calm under pressure and able to juggle different projects and priorities
- A naturally organised person who can work to deadlines
- Able to work well independently and as part of a team
- Good interpersonal skills
- Strong presentation skills both written and spoken
- Leadership skills, able to set priorities and motivate team
- Collaboration skills
- Problem solving skills

For further information about this role - please get in touch today

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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