1st Line Engineer
4 weeks ago
**IT Support Engineer - Immediately Required**
**Duration**: 3 months initially
**Location**: Mansfield
**Hours**: Full time; Mon - Fri
**Pay Rate**: £14.34/hr _via Umbrella_
An exciting opportunity has arisen for a 1st Line Engineer to assist a public sector organisation in the support of their IT services. The post-holder will be depended upon to resolve or escalate all reported technical issues, and to work as part of a teamin supporting users.
- Installation of approved software
- Troubleshooting hardware; Laptops, PCs, standalone printers
- Resolving issues with network printers
- Ensuring IT issues are resolved within applicable IT SLA tolerances
- User account management with Active Directory; creating accounts, adjusting permissions, resetting passwords
- Assisting the department with BAU reprographics
- Triaging and resolving complex IT situations and issues, escalating when necessary
- Strong communications skills to relay technical information to non-technical persons
- Working knowledge of Windows 7, Windows 8, and Windows 10 operating systems, MS Office365, and other associated accessories
- Prior experience is preferred
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