Head Porter

3 weeks ago


Cardiff, United Kingdom Spire Healthcare Full time

**Head Porter | Team Management | Manual Handling | Full Time, Permanent | Pontprennau, Cardiff | Full UK Driving Licence ESSENTIAL | Free Parking | Excellent Benefits |**

Spire Cardiff Hospital are looking to bring on a Head Porter to join their established team at their site located in Pontprennau, Cardiff. The Head Porter would lead the Porters department to ensure a high quality service is provided to meet the expectations of the internal and external customer, using excellent communication skills and a positive approach to customer care. A high level of customer contact is a key part of the porter's role, and a high level of professionalism and appearance is required at all times. The ability to drive and hold a valid UK driving licence is essential.

**Duties and responsibilities**
- To effectively lead the Portering team to provide a high quality service to internal and external customers.
- Organise staff rotas and basic HR activities. To amend rotas at short notice, ensuring that all shifts are covered in the event of absence and annual leave.
- Ensure that all daily tasks are completed in line with relevant policies and procedures.
- Identify departmental training needs. Coach and mentor new and existing members of the team.
- Ensure that E-learning and mandatory training is completed within the required timeframe.
- Complete an induction plan for all new starters and ensure a copy is passed to HR for personnel files.
- Attend training and meetings as required.
- Act as a patient escort throughout the Hospital as required.
- To drive the company car as and when required.
- Carry out security checks, ensuring the premises are secure throughout the evening and night shift.
- Operationally maintain the Medical Gas System and rotate cylinder stock.
- Organise collection of samples and drugs from clinical departments and deliver to appropriate areas or destinations which may include external to the Hospital.
- Control of general, clinical and cytotoxic waste in line with corporate and Hospital policy.
- Cover Hospital reception as required during quieter periods and late/night shifts.
- Ensure department compliance with Health and Safety policy and utilise safe systems of work.
- Assist supplies department with signing in and control of deliveries.
- To support the Hotel Services Manager and Operations Director with identifying and implementing operational efficiencies within the department.
- Any other ad hoc duties considered reasonable at the request of line management.
- **Who we're looking for**
- Has previously come from a team manager/supervisor role with strong leadership skills and experience.
- Highly organised and capable of working in a busy, fast-paced environment.
- Hold a full UK driving license.
- Experience in a customer facing environment/role
- Excellent communication and social skills and an open, friendly nature.
- Able to perform manual handling tasks and manoeuvre patient beds/trolleys.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We're experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.


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