Contract Help Desk Operatives

4 weeks ago

Leicester, United Kingdom HR GO Recruitment Full time

HRGO Recruitment Northampton are looking to recruit Contract Help Desk Operative in Leicester, post code for the location is LE3 1HR

Pay : £11.50ph paid weekly

This role will consist of shift work, working either 08:00 - 17:00 or 09:00 - 18:00 and will initially be a 3 month Fixed Term Contract (FTC)

The Tower Hamlets Schools (THS) Greenwich Schools (GRN) and LiftCo PFI Contract covers multiple schools in East London and is part of a wider PFI contract, covering Facilities Management contracts in London and the Midlands. We have an exciting opportunity for a Helpdesk Operative to join our team.

As a Helpdesk Operative you will be the first point of contact for clients and G4S staff to raise tasks for hard and soft services at Tower Hamlet School and the LiftCo PFI contract.

Some of your main responsibilities will include the effective management of all preventative maintenance (PPM) scheduling and reactive service calls by logging jobs, seeing them through to completion and escalating where appropriate.

You will need to provide professional customer service at all times. You will be required to modify and update system data regularly to maintain an effective filing system and ensure all certification and supporting paperwork such as work record sheets, instruction sets and plans are saved within the (CAFM) system.

In addition to efficiently supporting the day to day operation of the helpdesk function, you will produce reports for collation of statistics, liaise with external parties, support the Operations team and complete general administrative duties as required.

THE IDEAL CANDIDATE:

- Essential Requirements are:

- Excellent Interpersonal skills
- Calm under pressure
- Organised and methodical
- Able to adapt to fluctuating workloads
- Confident is speaking to on Site Employees and contractors

Experience of working in a FM environment (Hard/Soft Services) Experience of working with a CAFM operated system

It is important that the employer you choose is ready to develop you and your career, offering development opportunities and large scope for progression in the ever-changing facilities management industry. The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings. Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

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