Guest Service Assistant

4 weeks ago

NewtonleWillows, United Kingdom Holiday Inn Haydock Full time

**Job Ref**:KGH6923

**Branch**:Holiday Inn Haydock

**Location**:Holiday Inn Haydock, Merseyside

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:6:30-15:00, 15:00-23:30

**Hours per week**:24

**Posted date**:14/03/2023

**Closing date**:16/05/2023

This role? It’s ALL about the guest and delivering an outstanding service for them.

Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives - and you’ll care about doing so, along with an incredible team in Guest Services.

**What you’ll be doing as a Guest Service Assistant**
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Demonstrating a sales mentality to selling bedroom, ME and FB including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Process and receive telephone or walk-in reservations accurately
- Looking for ways to deliver continuous improvements to the guest experience.

**What’ll make you a great fit**
- It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech - we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people - and as a result, have great interpersonal and communication skills
- Details? You love them You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN

**The benefits**
- Discounts across retail, restaurants, events etc (because we know life isn’t _just _about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- Leisure Club complimentary membership
- International Travel at Employee Rate for other branded hotels within our brand family
- Progression and room to grow, with opportunities across the UK and internationally
- Flexible attitude and working hours.

The Holiday Inn Haydock is superbly located just off Junction 23 of the M6 motorway and serves as a gateway to the entire North West Region. We are equidistant to Manchester and Liverpool and so an ideal base for visiting all the local attractions. We combine an excellent range of facilities for both business and leisure travellers alike - including 138 bedrooms and leisure club with pool, sauna, steam room, spa and classes. We cater for conference and banqueting events for up to 180 people so it's ideal for weddings, seminars, exhibitions and training courses.

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