Communications Lead

3 weeks ago

London, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

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**Roles & responsibilities**:
Develop and execute an internal communications plan for EMEA that is aligned with the client’s and JLL’s strategic objectives.Work as part of a team to ensure that all communications activities are aligned with client goals and objectives, account efforts and key messages for the region

Managing and maintaining communications platforms for the account teamActively identify ‘good news’ and ‘success stories’ from regional and functional leaders to promote and amplify within internal channels, wider JLL channels, and external client channels
Own and manage account social media app by developing key themes and campaigns, promote HSSE training, encourage team engagement and integration, and boost awareness. Hold regular meetings with external Customer Success Manager to continuously find ways to enhance the team’s experience and use of the app.
Own, develop, and distribute biweekly operations bulletin to regional operational leadership, as well as account newsletter to all EMEA staff

Develop internal communications to support specific account and JLL initiatives, for example, the launch of operational playbooks, HR programs, HSSE initiatives, etc.Leadership Messages - Work with the Account Leadership Team to draft quarterly and adhoc leadership messages to account staff. Develop key messages, collect and collate information for inclusion, and prepare presentation materials for internal events.
Work with account leadership to create video concepts and film content. Manage relationships with external suppliers, or central JLL resources, for video production.
Develop fresh and innovative approaches to traditional communications and identify ways to digitise, simplify, and streamline
Management and general housekeeping of the Accounts MS Teams and SharePoint sites/folders/filing
Maintain and update organisational charts and distribution lists

Client Communications - Coordinate the compilation, creation and distribution of regular and ad-hoc client communications Quarterly business reviews - Manage logistics surrounding QBR (coordination, meeting rooms, calendar invites technology, rehearsals, etc), as well as each service line’s inputs to present to leadership team
Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating
Create and maintain standard templates for communication tools used by the team

Provide communications support and guidance to Workplace Experience Director and Experience Executives in client buildings
Collaborate with US Communication Lead and Technology Lead on monthly meetings to garner support and coordinate planned communication activities that align with global account goals and objectives, as well as ad hoc projects and initiativesSupport senior JLL stakeholder regional visits to London with agenda planning and management, as well as event hosting and logistics

Reporting - Prepare presentations to update the leadership team and relevant stakeholders on progress and results of communication activities
Track communications metrics and generate monthly/quarterly reports
Manage relationships with suppliers and agencies, when required, to save cost or add value to the delivery of communications initiatives
Knowledge sharing - regularly share knowledge and best practices with EMEA Account Communications teams
Any other communications activities as assigned

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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed to

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