Customer Service Advisor

4 weeks ago


Crawley, United Kingdom Tradeskills4U Full time

**Duties**
- Dealing with inbound and outbound queries regarding course bookings.
- Dealing with course change requests including cancellations and course moves
- Update customer records to reflect any cancellations, amendments, and refunds.
- Contacting learners to take payments for future bookings.
- Provide admin support to the sales and student services team during busy periods.
- Dealing with any complaints that arise and ensure they are managed following the company’s complaints procedure.
- Contacting learners who need to complete their journey and booking them in to classes

**Essential Skills and Knowledge**
- Previous experience in a phone based customer service role essential
- Previous administration experience essential.
- Good IT skills.
- An ability to work under pressure.
- Good written and verbal English.
- Confident to make outbound calls with great phone manner.
- Able to work on own initiative as well as in a team.
- Attention to detail.
- Strong problem-solving skills.
- Ability to multi task

**About Trade Skills 4U**

Trade Skills 4U specialise in electrical training, offering a wide range of electrical courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U have helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry. Our students typically self-fund their courses and as such are keen to learn from the best in the business.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Crawley, RH10 9JY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: CC



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