Claims Handler

4 weeks ago

London, United Kingdom IQUW Group Full time

Overview:
**Reporting to**: Head of Professional Lines and Specialty Claims

**Location**: London

**About Us**

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

**The Role**

**Key Responsibilities**
- Demonstrate and champion an inclusive culture that reinforces IQUW’s brand, values and behaviours;
- Adjust, assess and manage assigned claims within a defined authority;
- Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim’s life cycle;
- Ensure that claims are always handled proactively and in accordance with Claims Management Guidelines;
- Define file strategies and negotiate settlements in accordance with policy terms and conditions;
- Ensure compliance with applicable Lloyd’s standards and all regulatory and statutory requirements relating to claims handling at all times;
- Manage claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required;
- Report on large losses expediently, both internally and to defined external stakeholders;
- Attend market claims meetings, as required;
- Represent IQUW’s values when liaising with and working with brokers, policy holders, service providers and other external stakeholders;
- Support and collaborate closely with Specialty Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required;
- Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders;
- Travel domestically or internationally, as required;
- Assist with reviews of vendor panels;
- Assist with claim audits and service-provider audits;
- Assist with legal and/or claims studies and presentations both internally and externally;
- Champion IQUW in the market and the Claims function internally through fulfilling the expectations of the role at a high standard;
- Follow processes to achieve claims standards relative to IQUW’s underwriting portfolios, agreed strategies and requirements and regulatory commitments
- Commit to a continuous improvement, training and development of technical knowledge; and
- Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company’s objectives.
- The above duties and responsibilities are not an exhaustive list; you may be required to undertake other reasonable duties compatible with your experience and competence. This description may be varied from time to time to reflect changing business requirements._

**Essential Qualifications, Skills and Experience**
- Strong academic background, including working toward CII qualifications or suitable alternatives for the particular role;
- Relevant experience in commercial / specialty insurance within the Lloyd’s and/or London Market;
- Experience in managing lawyers, loss adjusters and other third-party service providers in relevant markets;
- Knowledge of key processes within the Lloyd’s Market, including the applicable Lloyd’s Claims Scheme and how it might affect IQUW’s position and role on a given insurance policy;
- Working knowledge of ECF2 / writeback systems;
- Some knowledge of the UK and US legal systems, with a preference toward experience in US claims handling;
- Experience in market meetings with other insurers/reinsurers and service providers, and a willingness to engage in client and broker meetings
- Demonstrating establishment of a peer network with brokers, other insurers and experts;
- Ability to develop and maintain relationships with both internal and external customers;
- Ability to prioritise and organise workload and meet deadlines; and
- Skilled problem-solving and acting on one’s own initiative.

**Desirable Behavioural Attributes**
- Exhibits strong written and oral communication skills;
- Focuses on performance and driving results;
- Builds strong relationships and leverages them to achieve outcomes;
- Owns decisions but seeks help where and when required;
- Thinks strategically with a service-oriented mentality toward the role; and
- Leads by example, exhibits a positive attitude and champions the company culture.

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