Dedicated Security Officer

1 month ago


London, United Kingdom UniTrust Full time

**What’s in it for you?**

In return as our Dedicated Contract support officer, we offer the below salary and benefits:

- A competitive wage (Minimum 16 shifts per month if available to work Days, Nights, and Weekends **£11.13 - £11.78 Per Hour**:

- Pension scheme
- Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
- Length of service awards
- Employee Recognition Awards
- Tech scheme and Cycle to work scheme
- Company Sick Pay
- Company advances and loans
- Career progression: training and development opportunities
- Diverse and inclusive working environment

**Responsibilities**:

- Deliver outstading customer service to staff and visitors
- Take a active interest in, and give commitment to the client and tenants
- Esure that the environment and service is truly excellent and beyond expectation
- Promote the cliet, tenants other service providers positively to all you come in to contact with, throughout the customer journey
- Be flexible ad adaptable to all tasks or challenges
- Be highly presetable, accountable; take responsibility and ownership for any tasks identified or allocated
- Esure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
- Esure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
- Appropriate use of CCTV/access cotrol and any other electronic management system, and completion of reports and documentation in a timely fashion
- Completio of rostered duties and all associated tasks or responsibilities to the highest possible standard
- Esure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
- To complete ay other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
- To support iternal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
- To act with itegrity and in the best interests of the company in a safe, compliant, and ethical manner
- To be resiliet to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
- Be prepared to maage a wide variety and diversity of scenarios, people, and challenges
- Act i accordance with Company Policies and Procedures and our Code of Conduct

**Security Specific Responsibilities**:

- Welcome ad assist staff, clients, tenants, and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
- Esuring that no unauthorised persons are permitted in prohibited areas
- Check idetity and credentials of staff, contractors and visitors where required
- Work with all colleagues to esure the integrity of security on the site
- Early idetification and mitigation of any threats to persons, premises, or property, escalating where appropriate to do so
- Have a outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants, and visitors with their queries
- Direct all deliveries as required (to the Loadig Bay)
- Record details of ay suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
- Develop ad maintain positive relationships with all staff, visitors, tenants, service providers and clients
- Have good kowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.

**Essential Skills**:

- Excellet oral, written communication skills, interpersonal skills, and confidence
- Exceptioal customer service skills
- Reliable, trustworthy, ad punctual
- Resiliet and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges



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