English Speaker

2 weeks ago


London, United Kingdom ABL Recruitment Full time

**English Speaker - Customer Service Agent**
**Location**:Hybrid
**Hours**:Monday-Friday 8am-6pm & Saturday-Sunday 8am-5pm
**Rate**:£11.00 per hour = £23K per annum - pro rata
**Duration**: 2 months with the view to become permanent
**Start date**: January 20, 2023
Are you a customer service superstar, interested in providing first line support for our businesses and our customers who have potentially been affected by a data breach?
You will be in charge of The helpline, providing advisory services to the businesses or customers affected, making sure you capture, log and process caller's details, using a thorough list of FAQ's

**About the role**: Responsible for call handling of incoming customer phone calls related to the Client's data breach.
- Displaying a positive, empathetic, and courteous attitude toward our products, services, rates, and customers at any given time.
- Excellent communication in English (written and spoken)
- Active listening and understanding customer needs and queries to service the customer effectively and efficiently.
- Recording contact details and a description of their enquiry.
- Provide a respectful interaction with other Agents, supervisors, and personnel.
- Following the call scripts provided.

**About you**:

- Experience in a previous customer service or sales roles
- Excellent written and verbal English language skills
- Excellent communication and motivational skills
- Excellent interpersonal skills
- Resilient
- Sympathetic
- Empathetic
- Good attention to detail
- Ability to multitask and work independently
- Ability to work in a fast-paced environment
- IT and Computer savvy

**Compensation & Benefits**:

- Cycle To Work Scheme
- Childcare Vouchers
- Dentist scheme
- Eye test vouchers
- Excellent on site training and induction
- Modern staff room and break-out areas
- Corporate discounts, including hairdressing, gym membership, restaurants, and bars
- Smart casual dress code and policy
- Recently built premises
- Specific benefits on campaigns you work on including discounts, incentives, and prizes
- Recommend a friend scheme paid reward
- Apprenticeship positions available
- Professional development


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