Operations Controller
2 weeks ago
**Hours: 09:00am
- 17:00pm Monday - Friday**_
**JOB OVERVIEW**:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager.
**Purpose**
Management of client enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
**Key Responsibilities and Tasks**
- Respond to inbound client service requests in a timely and professional manner
- Monitor collections & consumables orders on a daily basis
- Worksheet/job sheet allocation to data audit for processing
- Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing
- Sending/receiving collection confirmations
- Compiling and completing forecasts for suppliers
- Check mailing processes as required
- Prioritise and allocate mail delivered to operations inbox (outlook)
- Assist the operation team with any other reasonable tasks
- Book collections and transport as required
- Submit reports within set time frame
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings
- Shift work between the hours of 09:00am - 170:00pm
**Qualifications**:
O level/GCSE or equivalent Math & English min
**Skills**:
Excellent communication skills
Excellent attention to detail
PC literate - Word/Excel/Outlook
Team player but also able to work under own initiative and prioritise workload
**Experience**:
Previous experience working in an office environment
Previous industry related experience
**Job Types**: Full-time, Permanent
**Salary**: £24,500.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Administration: 1 year (required)
- Salesforce: 1 year (required)
Work Location: In person
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