Operations Controller

2 weeks ago


Bristol, United Kingdom The Delivery Group Full time

**Hours: 09:00am
- 17:00pm Monday - Friday**_

**JOB OVERVIEW**:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager.

**Purpose**

Management of client enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.

**Key Responsibilities and Tasks**
- Respond to inbound client service requests in a timely and professional manner
- Monitor collections & consumables orders on a daily basis
- Worksheet/job sheet allocation to data audit for processing
- Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing
- Sending/receiving collection confirmations
- Compiling and completing forecasts for suppliers
- Check mailing processes as required
- Prioritise and allocate mail delivered to operations inbox (outlook)
- Assist the operation team with any other reasonable tasks
- Book collections and transport as required
- Submit reports within set time frame
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings
- Shift work between the hours of 09:00am - 170:00pm

**Qualifications**:
O level/GCSE or equivalent Math & English min

**Skills**:
Excellent communication skills

Excellent attention to detail

PC literate - Word/Excel/Outlook

Team player but also able to work under own initiative and prioritise workload

**Experience**:
Previous experience working in an office environment

Previous industry related experience

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administration: 1 year (required)
- Salesforce: 1 year (required)

Work Location: In person



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