Pre-loved Shop Supervisor

**Job Title**:
Pre-Loved Shop Supervisor

**Responsible to**:
Pre-Loved Manager

**Department(s)**:
Income Generation

**2.** **JOB PURPOSE**

To maximise sales opportunities within St Vincent’s Trading Ltd.

Merchandising of shops to the agreed standards within the merchandising standards document. To sort donated items and replenish stock, following the pricing structure and ensuring maximised opportunities for donated goods.

To recruit, train and communicate effectively with volunteers.

Deliver the highest level of customer service at all times to maximise sales potential.

To be conscious of the security of the premises, and ensure all H&S & fire regulations are being followed.

**3. DIMENSIONS OF THE ROLE**

The Shop Supervisor will be responsible for the day-to-day running of our pre-loved shops.
- Meeting and exceeding financial targets
- Maintaining effective stock management and merchandising
- Managing and training volunteers
- Carrying out shop administration
- Ensuring adequate security
- Enforcing health and safety policy and procedures
- Implementing and ensuring the growth or our Gift Aid scheme
- Whilst your normal place of work will be your assigned shop, you will also be required to work at such other place or locations within Renfrewshire and North Ayrshire area as we may reasonably determine.

**4.** **MAIN TASKS, DUTIES & RESPONSIBILITIES**

**Shop Management**
- Provide a courteous and helpful service to the public.
- Receive, sort, prepare, price and maintain stock of donations for sale.
- Ensure the pricing policy for the shop is adhered to in accordance with the policies set by
the Trading Manager.
- Maintain a high standard of merchandising and display, within the windows and in store,
through continual communication and review with the Trading Manager.
- Ensure good housekeeping is adhered to, in all areas of the shop, at all times, in
accordance with our Health & Safety training and policy.
- Deal with customers’ complaints and queries, with empathy, gathering factual
information. Refer them to the Trading Manager where necessary.
- Implement and maintain the “Gift Aid” Scheme in accordance with the policies and
processes set.
- Ensure that the advertised trading hours are adhered to.

**Management of Volunteers**
- In conjunction with the Volunteer Co-ordinator recruit volunteers.
- Ensure full role description volunteer training is completed through induction and
refreshed periodically.
- Prepare weekly rotas on a monthly basis, ensuring the shop is adequately staffed at all
times.
- Organise and manage the work of volunteers.
- Ensure that volunteers give excellent customer service and it is maintained at all times,
even in adverse circumstances.
- Ensure all volunteers are made aware of the aims and objectives of St Vincent’s Hospice,
through the Retail Operation.
- Ensure that ‘New Starter’ paperwork is completed in full and forwarded to the Volunteer
Co-ordinator, for references and processing, enabling new volunteers access to our till
systems.

**Management of Finances**
- To attain and monitor budgetary targets and KPIs.
- To be aware of weekly sales information and areas of concern.
- To assist and monitor costs.
- To provide activity updates on a regular basis
- Follow St Vincent’s policies for the control, reconciliation and banking of daily takings
and periodic returns to the finance team, ensuring security of data.
- Identify opportunities within the community to raise the profile of the shop and in turn
bring in further income.
- Order and maintain the shops stationery and equipment via the Trading Manager.

**Management of policies & procedures**
- To be aware of and comply with all St Vincent’s Hospice Health & Safety policies relating
to the welfare and safety of volunteers and the operation of the shop and all items sold.
- Ensure volunteers adhere to relevant St Vincent’s Hospice policies and procedures.
- Ensure that all volunteers respect the unique contribution of every individual and work
positively in an equal opportunity and diverse environment.
- To be aware of and comply with Trading Standards Legislation.

**Other duties**
- To work with regional fundraisers to maximise the retailing and fundraising
opportunities in the area and to promote St Vincent’s Hospice.
- In conjunction with the Trading Manager, actively promote our Pre-Loved shops across
our social media platforms, through press releases and in local publications.
- To work as part of the overall income generation team.
- To take note of any key issues, activities and changes to policy.
- To identify own personal development needs to line manager.
- To attend mandatory and statutory training, education courses and study days.
- To be aware of developments in charity retail fashion.
- To attend weekly trading huddles (Teams or in person), providing updates on performance, share successes and demonstrate remedial actions to offset any losses.
- To attend monthly 1:1’s