Appeals Adjudicator

APPEALS ADJUDICATOR

**OPERATIONS**

**Reports to**: Appeals Team Manager

**People Responsibilities**: None

**Location**: Newton Abbot

**Job type**: Early in Career

What you’ll do

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart. Yes, our bread and butter is car park management, HOWEVER, we are so much more than that. We aim to disrupt industry norms and elevate our sector with technology-led solutions designed to enhance our clients’ businesses as well as improve the public’s everyday experience of travel and parking.

Responsibilities and Duties
- Assisting the resolution of Appeals raised by the public.
- Liaise with third parties with evidence to help conclude appeal.
- Ensure the quality of work is generated to the highest standard.
- Carry out any reasonable duties as requested by CPM Management.
- Provide friendly and efficient customer service.
- Adhere to DVLA, KADOE, PoFA and the IPC Code of Practise at all times, along with internal policies and procedures

Who you are
- Recent graduate or on your final year of studies towards a degree or related program or other academic qualification
- Demonstrate an eagerness to establish a long-term career progressing within the Agena Group

What we offer

We know there’s more to life than work - that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending. You’ll also benefit from:

- Incremental holiday increases to recognise long service
- 24/7 access to The Wellness Hub, an app designed to support your personal wellbeing from help with sleep and workout videos to guided meditations and access to talking therapies.
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling
- Cycle-to-work scheme
- Regular team/company socials

In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

Additional Information
- Our selection process is as follows: Application - Competency Based Interview
- You must be able to legally live and work in the UK

Why you will love the Agena Group

The Agena Group is a multi-disciplinary group. We provide car parking and related software solutions across the UK and wider markets. With four office locations and a large hybrid and remote workforce we believe that organisations are made by people, and they are key to achieving business goals.

We’re here to help our clients to think differently about parking. Our cutting edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology. Innovation is a differentiator for us and our clients ensuring we develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive.

We connect everything: people, processes and data. We innovate everywhere, taking bold risks to shape the technologies and we do it in style with unique personalities who aren't afraid to change the way the work.

Our values

Communication & Key Working Relationships

Role requirements

This role might be right for you if you meet the following person specification, if you don’t quite match the full requirements, please contact our recruitment team to discuss further.

QUALIFICATIONS

E/D

Undergraduate degree or equivalent working experience

D

EXPERIENCE

E/D

**Result-Orientated**: The ability to take direct action in order to attain or exceed objectives

E

**Initiative**: The ability to recognise and create opportunities and to act accordingly. Proactively starting initiatives rather than waiting passively for it to happen

E

**Active Listening**: The ability to show one absorbs and understands important (non-)verbal information and to ask further questions when necessary

E

**Communication style**: The ability to express ideas and views clearly to others in writing and to communicate in clear language and to adjust one's use of language to the audience's level

E

BEHAVIOURS

E/D

**Ambitious**: To provide a world class service to our clients. Having the drive to climb up, to pursue a career, to strive for success.

E

**Disruptive**: We are here to change the industry. We eliminate our client’s pain points and think big with our innovative ideas.

E

**Insightful**: We use research to guide our decisions. Having and gaining insight into situations, problems and processes. Deconstructing problems and systematically investigating the various components. Having a complete picture of the context and overview of the whole situation.

E

**Collaborative**: We’re better