Restaurant Team Leader

5 months ago

Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

We are currently recruiting for a Restaurant Team Leader to join our One Square Restuarant Team at the Sheraton Grand Hotel & Spa.

The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin Restuarant in Edinburgh, One Square. Additionally the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.

**Role**:
To work with the One Square Restuarant team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work all shifts within the outlets to create a fully multi-skilled and productive Food and Beverage team. To be responsible for the day to day operation of the outlet and to lead other members during shifts.

**Essential Functions**
- Provide excellent guest service by discovering guest’s needs and acting on these needs promptly, effectively and with confidence.
- Work efficiently to ensure that guest expectations are exceeded and standards are consistently maintained.
- Help to develop and lead an empowered environment for Restaurant Servers by providing support, knowledge, advice and leadership.
- Direct all daily activity in the Restaurant area to ensure that guest expectations are exceeded and standards are consistently maintained.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- Implementation and monitor of internal SOP’s and global Brand Standards in order to increase service efficiency
- Allocate and monitor (where necessary) daily tasks to ensure all associates are utilised constructively at all times.
- When fully competent, to work with the senior team to provide effective on job training and coaching of new staff to help develop an highly skilled and motivated team, committed to both Hotel and departmental goals.
- To take an active role in the coaching, counselling and discipline of associates when necessary ensuring compliance with policy and procedures.
- To be actively involved in planning promotions, working closely with the Restuarant Manager and the F&B Team.

**Requirements**:

- Must possess basic computer skill
- 2 years’ experience within Restaurant Service
- Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
- Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Must be a Team Player - Demonstrate experience of building positive working relationships and promoting team spirit.
- Have the ability to monitor and maintain other Restaurant server to ensure the upkeep of 5 star standards.
- Excellent command of English language (verbal and written)
- Excellent organisation skills, ability to work to deadlines and a flexible approach to work load and hours

**So why work for the world’s largest hospitality company?**
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family Marriott Hotels discounted room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual

**Salary**: £23,254.40 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 2 years (preferred)
- Supervisory: 1 year (preferred)
- 5 Star: 1 year (preferred)

Work Location: In person

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