Spa Supervisor

'''Duties'''
- Emergency First Response Training
- Oversee the daily operations of the spa, ensuring smooth and efficient functioning
- Manage and supervise spa staff, including receptionists, therapists, and technicians
- Develop and implement strategies to increase spa revenue and achieve sales targets
- Create and maintain a positive and welcoming environment for guests
- Coordinate and schedule spa appointments, ensuring optimal utilization of resources
- Monitor inventory levels of spa products and supplies, placing orders as needed
- Handle customer inquiries, complaints, and feedback in a professional and timely manner
- Ensure compliance with health and safety regulations in the spa
- Stay updated on industry trends and developments to provide innovative services

'''Qualifications'''
- Proven experience in a similar role as a Spa Specialist or in a related field
- Strong administrative skills with the ability to organize and prioritize tasks effectively
- Excellent sales management skills to drive revenue growth
- Exceptional communication skills to interact with clients, staff, and vendors
- Ability to effectively lead and manage a team of spa professionals
- Demonstrated ability to sell spa services and products
- Knowledge of phone etiquette and customer service best practices

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm

**Salary**: £17,000.00-£22,491.00 per year

Expected hours: 20 - 40 per week

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Every weekend
- Flexitime
- Monday to Friday
- No weekends
- Overtime
- Weekend availability
- Weekends only

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Stratford-upon-Avon, Warwickshire (required)

Work Location: In person