Receptionist

**Responsibilities**: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Ensure total familiarity with the computerised appointments system. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Ensure familiarity with the procedures for management of the computerised and written patient records, entering patient information on to the computer as required. Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Prepare all paperwork necessary for surgeries and clinics. Ensure adherence to all relevant procedures and policies. Provide additional cover for holidays and sickness and have flexibility with rota arrangements.