Retail Assistant

5 months ago

Newbury, United Kingdom Sandown Mercedes-Benz of Newbury Full time

**Retail Assistant - Mercedes-Benz of Newbury**

We are recruiting for a Retail Assistant to join the team at our Newbury dealership. The purpose of this role is to create an exciting and engaging retail experience for new and used car buyers. Ultimately, delivering this experience will improve sales conversion and loyalty.

The role is responsible for being the first point of contact with customers calling or visiting the showroom to provide a focussed experience. Responsibilities include enquiry handling, qualification; buyer needs analysis, vehicle presentation, and product experience and handover post sale.

**Main Duties and Responsibilities**
- Engage with customers arriving in the showroom and act as an ambassador on behalf of the business
- Question and listen to the customer and identify their needs.
- Use product knowledge to provide guidance on the right product
- Provide a complete product presentation experience, using available showroom product and online/iPad technology TEST DRIVE
- Ensure all customer details are captured and recorded in the enquiry management system
- Ensure a seamless experience with the Sales Exec/Transaction Manager
- Ensure all cars are displayed on the forecourt with correct point of sale and to MB standards
- Responsible for ensuring that used cares arriving on site and prepared and ready for sale
- Liaising with Service/Valeting/Smart repair department and ensuring the prompt turnaround of vehicles.
- Ensuring all vehicles are photographed correctly and on the website

**Experience Required**

Previous experience in a customer facing retail environment is essential however, motor trade, experience is not a requirement as an extensive training programme into the Brand will be undertaken.

**Key Skills/Attributes Required.**
- High levels of attention to detail
- Excellent communication skills, at all levels
- A passion for supreme customer satisfaction
- An interest in changing technologies

The role will involve working 5 out of 7 days on a rota basis. Hours as follows:
Monday - Friday 08:30 - 18:00, Saturdays 08:30 - 17:00 and Sundays 10:00 - 16:00.

42.5 hours per week

**When a Saturday or Sunday are worked, a day off in the week will be given.**

**Applicants must hold a full driving licence.**

Pay: Up to £26,038.91 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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