Infrastructure I.t. Specialist

United Kingdom

**Position Description**

Our Infrastructure IT Specialist role is responsible for providing support directly to end

users. The role will support the installation, implementation, operation, maintenance, and

support of all information systems, related processes & associated technology of the business.

**Key Duties and Responsibilities**
- Provide support, conduct pre-check and preventative maintenance tasks according to

Support Service agreements.
- Taking ownership of support requests through to resolution, using remote management

tools, desk side assistance and/or the telephone.
- Work functionally on, incident, problem, knowledge and change management processes

infrastructure support and core infrastructure.
- Ensuring all support requests are successfully and accurately identified, categorised,

prioritised, diagnosed and managed in the ticketing system.
- Configuring and deploying user IT assets, including desktops, laptops, mobile devices

and software.
- Maintaining the asset inventory to ensure all equipment and software is accounted for.
- Maintains daily user support following ITS processes using the Global Volvo IT Systems

and framework.
- Installs, repairs, and provide assistance with computer systems by replacing network

devices and computer components, diagnosing hardware and software problems,

installing and upgrading hardware and software, and providing support and training to

end users.
- Ensuring assets are maintained and reviewed on a regular basis to ensure they are functioning effectively. - Contribute to the identification and escalation of problems in supported services and solutions.- Communicates with all customers, stakeholders and wider ITS group on project status and appropriate maintenance or installation timelines.
- Work to ensure relevant KPI’s are met for the product or assignment.
- Facilitate and support audits / site assessments ensuring that all preparation is completed, and any corrective actions are closed out in-line with recommended timeline.
- Assist with Lifecycle Management and any other Infrastructure related projects.
- Promote Volvo IT values and culture

**Personal Key Skills and Qualities**
- Excellent communication skills both written and verbally at all levels of the

organization.
- Team player with the ability to collaborate both in person and virtually
- Ability to problem solve independently and as a team on a range of technical issues.
- Integrity & trust
- Results orientated and self-motivated
- Ability to work in an environment that is fluid with changing priorities.
- Ability to work well with people from many different cultures and disciplines with

varying degrees of technical experience over geographically dispersed locations.
- Excellent Customer Service with a willingness to take ownership of issues, ensure all

interested parties are kept informed of progress and deliver solutions.

**Experience and Qualifications**
- Degree qualified or equivalent experience & training.
- Significant experience of working in the end user support area.
- Extensive knowledge of and experience with: PC Hardware/Software, LANS/WANS,

MS Windows, Server environment, backup systems, Network routing and switching,

print servers, firewalls, spam & antivirus software etc.
- Experience of working in a customer focused IT environment.
- Proven ability to define, follow and implement to agreed deliverables, timelines and

standards.

**About us**

**Volvo Construction Equipment** is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

**Auto req ID**

141155BR

**Organization**

Volvo Construction Equipment

**State / Province**

North Lanarkshire

**City/Town**

Motherwell

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

Occasional Travel

**Functional Area**

Information Technology

30-Jun-2023