Recruitment Consultant

4 weeks ago

Surrey, United Kingdom Proactive Technical Recruitment Full time

Job Title: Account Manager
Reports to: Managing Consultant / Team Manager
Are you a recruitment consultant looking to focus on working with existing customers to expand accounts, provide excellent service delivery and maximise the potential within the customer, rather than the traditional full 360 recruitment cycle?
Would you like to work in an energetic environment with like-minded, successful people? Are you motivated by fantastic career progression opportunities based on clear objectives and supported by industry-leading developmental training?

Joining us will mean you can tick off all of the above - and more. Operating as a niche, independent recruiter - but with the backing of one of the UK’s fastest growing, PE-backed recruitment groups - we are seeking more talented professionals to continue our rapid growth. Your role will including working with existing customers to develop relationships; expanding your network within clients and regularly reviewing performance to ensure a world class service is offered to all clients.

**BACKGROUND TO THE COMPANY**
***
Proactive Global specialises in hiring engineering professionals in the Automation, Manufacturing & Robotics sectors. From a global network of offices, we’ve helped to launch ambitious engineering projects all around the world. Founded in 2000, we’ve grown to become the global leader within this niche industry.

With locations across the UK (London, Manchester, Surrey, Birmingham and Milton Keynes), Europe (Netherlands and Poland), North America (Orlando, Atlanta, Austin and New York) and Australia (Melbourne), with ambition to double in size over the next 2 years and continue to expand into new locations across Europe, North America and APAC.

**PURPOSE OF THE ROLE**
***
As an account manager your role will be as follows.

Customer Ambassador
- Working as the key POC for some of our major accounts, ensuring growth, delivery and fill-rate for your accounts
- Working with other delivery consultants and our international shared service centre to create a delivery best practice and customer excellence
- Responsible for the day to day running of your account, alongside account development

Job Management
- Ensure all SLAs are being adhered to and job to fill ratios are meeting the needs of our customer
- Excellent user of customer portals and systems, leading from the front and demonstrating best practice.

Relationship Management
- Build excellent relationships with stakeholders across your Accounts including regular virtual and onsite meetings to discuss performance and SLAs, this may include quarterly presentations to clients to discuss reports/data on our service
- Offer advice to customers on current market conditions as well as advice on market rates and sector knowledge

**KNOWLEDGE, SKILLS, EXPERIENCE AND COMPETENCIES**
- Work in partnership with your colleagues to attract top talent our clients want to hire.
- Broker recruitment processes to ensure that talent & company connect.

**You - we hire potential not experience**
You may not have recruitment experience but have worked in a client liaison, account management or relationship management role from another industry - what is important is that you are innovative, solutions-focused and driven by success, combined with a strong desire to work with your clients to ensure operational excellence and a world class service. You may also have experience in a customer facing role or a demonstrable track record of delivering results through building strong client relationships.
**Optimal Competencies**
- Passionate about providing excellent customer service
- Ownership and accountability; delivering excellent performance on a consistent basis.
- Organisational awareness
- Resourceful with a solution based approach
- Good written and verbal communication skills
- Desire to manage and lead others to success

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