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Customer Service Representative

4 months ago

Manchester, United Kingdom NQC Full time

Customer Service Representative - Japanese Speaking

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

**About your new role**

Due to an exciting period of growth, NQC is looking for a talented Customer Service Representative to assist our Japanese speaking suppliers and clients. You will be joining our Service Delivery department who are responsible for providing support to global blue chip organisations and ensuring our clients and their suppliers have a seamless experience using our platform.

As a Japanese speaking Customer Service Representative you will be required to undertake the following responsibilities as part of your day to day activities:

- Supporting suppliers and clients using NQC Ltd online based products.
- Provide outbound calling to encourage completion of online assessments and aid engagement with our platform.
- Troubleshoot and resolve technical issues related to our products.
- Escalate complex issues to the team lead and other departments as needed.
- Collaborate with other team members to ensure customer satisfaction and timely issue resolution.
- Participate in team meetings and training sessions as required.

**Requirements**:

- Fluency in Japanese and English language, written and spoken
- Ability to deliver excellent customer service
- Excellent communication skills and organisational skills
- Ability to work independently and as part of a team

**Benefits**
- Competitive salary
- 25 days holiday (Increasing with service) excluding bank holidays
- Fully flexible hybrid working policy
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials and events
- Perkbox - Diamond access - giving you access to treats, discounts on retail and leisure