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IT Helpdesk Consultant
3 months ago
**Position: IT Helpdesk Consultant**:
- **Salary**: £22K starting salary rising to £24K after probation period
- **Location**: Brighton and hybrid/remote
- **Hours: Monday to Friday between 8am and 6pm (37.5 hour week)**:
- 25 days holiday plus bank holidays, great company culture and an excellent training budget
We have an opportunity for someone with a keen interest in IT Support and Software to work for an IT Software and technical solutions company in Brighton in a Helpdesk or 1st Line Support role.
You will be given training on top of your experience and qualifications in IT to become involved in:
- Ensure high standards of customer service at all times providing 1st and 2nd Line Technical Support
- Performing analysis, diagnosis, and resolution of computer hardware and OS issues
- Setting up new users using Azure / Active Directory, Office 365
- Resetting passwords and changing file and directory permissions
Strong customer service experience or skills is essential as is a keen interest in IT and Software. Ideally you'll have experience within a Windows based environment or hold relevant qualifications such as a relevant Degree, a Microsoft qualification orequivalent.
You'll also need to have a driving licence, ideally with your own transport, for attending client sites on occasion.
Hours are Monday to Friday between 8am-6pm on a rota basis plus an on call rota which will include one Saturday per month, paid as extra once worked.
The starting salary is £22,000 which rises to £24,000 after the probation period has been successfully completed.
First Recruitment Services are acting as an Employment Agency in relation to this vacancy.
First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
