Hca Bank Workers

4 weeks ago

Solihull, United Kingdom Richmond Medical Centre Full time

**JOB DESCFRIPTION JOB TITLE**: Health Care Assistant (HCA) REPORTS TO: Manager HOURS: Various shifts to be covered; Hours range from 8.30am 5.30pm Monday, Friday and Saturday DUTIES AND RESPONSIBLITIES JOB SUMMARY To assist clinicians in the care of Solihealth patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties Setting up clinic Health Checks Phlebotomy Chaperone Supporting in stock up keep and ordering Act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team See Solihealth Policy LARC Standard Operating Procedure COMPETENCIES AND SKILLS REQUIRED FOR POST An understanding, acceptance and adherence to the need for strict confidentiality An ability to sure own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests Ability to work without direct supervision and determine own workload priorities Basic keyboard and computer skills Flexibility of working hours Excellent communication skills OTHER RESPONSIBILITIES WITHIN THE ORGANISATION Contributing to service development and implementation of the service contract Awareness of and compliance with all relevant Solihealth policies/guidelines/procedures, e.g. safeguarding, confidentiality, data protection, health and safety A commitment to life-long learning and audit to ensure evidence-based best practice Contributing to the development of computer-based patient records Contributing to the summarising of patient records COMMUNICATION The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Attending training events organised by Solihealth where appropriate CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Solihealth staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Solihealth policies and procedures relating to confidentiality and the protection of personal and sensitive data. HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in Solihealths Health and Safety Policy, to include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified EQUALITY & DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per Solihealths Safeguarding Policies.

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