Housekeeping Room Attendant

3 weeks ago

Newcastle upon Tyne, United Kingdom Sandman Hotel Group Full time

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

**PERKS FROM DAY 1**
- Up to 28 days holiday per annum pro-rata
- Flexible schedule
- Pension
- Free Parking whilst on shift
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- EAP support and counselling
- Employee & Immediate Family Assistance Programme

**PERKS AFTER 3 MONTHS**
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- Northland Mountain Resorts
- Northland Sports

**PERKS AFTER 12 MONTHS**
- X3 complimentary nights stays to use in the UK, Ireland or North America

The Room Attendant will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Room Attendant must understand his/her role as brand ambassador and provide positive brand experiences to all customers.

**JOB REQUIREMENTS**:

- No education or experience required, we will train one on one
- Ability to follow instruction
- Good communication skills are an asset
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners

**DUTIES**:

- Clean rooms according to Sandman Hotels standards
- Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
- Ensures all lost property items is handled inline with company policy.
- Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
- Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Reports any maintenance issues.
- Ensure security of guest rooms and privacy of guests
- Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.
- Stock linen supply room with clean linens for use for next day.
- Perform Linen Porter duties if required.

**APPLICABLE SKILLS**:

- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure in a fast-paced environment.
- Attention to detail
- Eager and focused to exceed guest expectations.
- Be fit and able to lift.

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**ABSOLUTELY NO PHONE CALLS PLEASE

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