Administration Assistant

Who We Are
Big things are happening at Sterling Furniture As Scotland’s largest family-owned furniture and homewares retailing group and with over 40 years of market experience, our aim is to continue sourcing the highest quality on-trend products so the customer can find everything relating to the home under one roof. In 2019, we opened our first brand new concept store ‘Sterling Home’ in Uddingston, Glasgow to enormous success. From 2020 through 2022, we followed up with refurbishing and rebranding our Dunfermline, Glasgow, Edinburgh, and Aberdeen stores to the same standard, with many more exciting developments to come As we build on decades of knowledge, this is a fantastic opportunity to assist in shaping the future of our business - there’s never been a better time to join the Sterling Furniture family.

We're looking for an experienced Administrator to join the team at our Warehouse in Auchtermuchty. Monday-Friday, 09:00-17:00

**Responsibilities**:

- Ensure high levels of customer satisfaction through excellent admin service
- Assisting customers with enquiries
- Administer and process fast payment machine (PDQ)
- Resolve customer queries and provide relevant information
- Support colleagues with other ad-hoc administrative processes as and when necessary
- Answer and make customer calls
- Follow all company policy and procedures
- Overtime when required.
- A “can do” service driven attitude
- Organised methodical thinker with ability to plan workload efficiently
- IT skills, including excel, word etc.
- Ability to communicate with peers and customers both internally and externally
- Proficient in English with solid communication and interpersonal skills
- Excellent administration skills

**Qualifications**:

- National 3+ Scottish National Qualifications/GSCE equivalent
- SVQ/NVQ in Administration or equivalent

What do we offer?
- Competitive salary
- Pension Plan
- Generous Holidays
- Staff discount
- Free parking
- Friendly working environment