Case Handler

**Job description**

Based in Warrington on Centre Park, we are looking for a Case Handler to deal with Medico Legal instructions.

As part of the operations team, you would be responsible for successfully managing new instructions from solicitors dealing with personal injury claims. You will book appointments with our panel of experts, request medical records when required and provide regular updates to the solicitors on the progress of the case, right through to receiving the medical report.

There will be the opportunity to work from home following successfully passing 3 month probation

**Duties**:

- Input new instructions
- Arrange appointments
- Process medical reports
- Manage medical records and payments
- Manage customer enquiries
- Raise invoices for services
- Process payments received and log these against the case

**Skills Required**:

- Clear confident telephone manner
- Strong communication & interpersonal skills
- Self-motivated
- Takes a proactive approach to solving people and customer problems

**Job Types**: Full-time, Part-time

Part-time hours: 37.5 per week

**Salary**: From £22,000.00 per year

**Benefits**:

- On-site parking
- Work from home

Schedule:

- 7.5 hour shift
- Day shift
- No weekends

Ability to commute/relocate:

- WA11RU: reliably commute or plan to relocate before starting work (required)

Work Location: In person

**Salary**: From £22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person