Digital Support Engineer

3 weeks ago

Bolton, United Kingdom Brook Street Full time

My NHS client is looking for 1x motivated Digital Support Engineer to join their growing team
Full Time 37.5hrs
Preston/Middlebrook
Permenant
£23,949 - £26,282
To be part of a team assisting in the provision, maintenance and development of a comprehensive ICT service under the guidance of Functional Support Specialists in order to support departmental objectives. The post holder will be responsible for deliveringIT systems services across the Trust.
To provide technical advice and support on hardware and software to Trust-wide users.
To assist in the smooth day-to-day running of all IT systems, which will include regularly attending NWAS sites over a wide geographical area.
To manage, troubleshoot and resolve desktop based system and printer related issues quickly in order to provide efficient and effective user support.
To be part of a team providing Out of Hours On-call services to the Trust across the full range of IT services.
Key Duties
To be courteous, patient and tactful at all times, and to exercise the highest standards of customer care. Delivering high levels of customer service and presenting a positive image of the ICT Department as part of the ICT Directorate.
2. To ensure, with other members of the department, that all requests for help, support and advice are recorded through the computerised Service Desk management system.
3. To routinely provide telephone based advice, support and fault diagnosis on IT related matters to Trust-wide users achieving an agreed standard for 1st line fix on phone target.
4. To routinely receive requests for assistance via the Service Desk management software and provide advice, support and fault diagnosis on IT related matters to Trust-wide users as directed by ICT Service Desk Manager.
5. Maintains accurate log entries of requests which cannot be dealt with on first contact, recording fault details, contact information and subsequently advice users of actions to be taken.
Title:
Digital Support Engineer
Band:
4

**Location**:
Estuary Point, Broughton, Parkway, Middlebrook
Reports to:
Digital Support Manager

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