Orthotics Assistant

To ensure that the highest standard of care is given to patients and their carers. To prepare Orthotic clinics, book and send out appointments, have telephone and face to face contact with Orthotic patients and liaise with visiting Orthotists and any other health care professionals involved in the care of our patients. To enter and retrieve computer data. Ensure effective communication with patients, their carers, consultants, GPs and all levels of NHS Staff, contracted Service providers and external suppliers.

To provide cover for periods of staff absence within the Orthotic Department, and to attend all internal and external training and courses associated with Breast prosthesis fitting, wig fitting & Orthotics. To check delivery of goods, identifying any discrepancies and irregularities, and resolve these with suppliers and other parties before clearing the goods for payment. To maintain all paperwork as necessary in connection with the clinics. To collect any statutory charges, giving receipts and banking money according to the Trusts financial instructions.

To order supplies and assist in the stock control. To handle telephone calls and deal with patients queries and problems. To uphold all Trust policies and procedures, including patient confidentiality and Health and Safety - any defects must be brought to the attention of the Manager. To undertake any other duties as requested by the Orthotic Co-ordinator or Trust.

You are required to comply with the Trusts I M & T Security Policy Assess breast cancer surgery patients immediately post mastectomy/reconstruction for temporary prosthesis/bras. Assess mastectomy patients for the fitting of silicone breast prosthesis and mastectomy bras. Understand the specific patients needs and suitability of products and to treat all patients with compassion and sensitivity. To provide a wig fitting and supply service for cancer patients who are undergoing chemotherapy and for those patients who have alopecia with compassion, sensitivity and empathy.