Systems Advisor

3 months ago

East Leake, United Kingdom Saint Gobain Full time

**HR Systems Advisor - East Leake**
Are you someone who is passionate about Customer service, IT and HR?

At **Saint-Gobain** we are hiring for a **HR Systems Advisor **to work in our** Professional Service team, **helping to deliver System support, system maintenance and solution finding.

The prime role of the HR Systems Advisor is to act as the first line system support and to receive, log and wherever possible immediately resolve queries. Where queries cannot be resolved, this role is responsible for escalating or progressing to second line support or to relevant stakeholders as appropriate.

**This role can be worked on a hybrid basis with 3 office days and 2 home days.**

**What you will be doing**:

- Act as the first point of contact for PeopleSoft queries through multiple communication channels and resolve immediately wherever possible
- Perform system maintenance activities such as optimization and management of system configuration (security, structure, workflow etc).
- Take ownership of issues/tasks, conduct robust testing, and resolve where possible; escalate issues as appropriate
- Able to communicate to all levels of stakeholders within the business
- Prioritise tasks based on payroll timescales and business demands

**Requirements** What we’re looking for**:

- A Level or equivalent education
- Excellent customer service skills
- Analytical, with an ability to problem solve and investigate issues
- Be confident with using IT systems, with a good understanding of how systems work
- Strong interpersonal skills with the ability to advise on system related issues and activity in non-technical language

**Are Saint-Gobain inclusive employers?**

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

**And what about flexibility?**

The world of work is changing. At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

***If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you**

Job Reference: GBR11300

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