Technical Assistant

5 months ago

Sheffield, United Kingdom Green Origins Full time

**Job Title**: Technical Assistant/Customer Support

**Location**: Dinnington, Sheffield

**Hours**: Full Time

**Reporting to**:Technical Quality Manager

**The role**:
The purpose if the role is to assist in maintaining a programme of quality assurance activity by ensuring that products manufactured by GO Superfoods are safe, legal and meet or exceed customer expectations as and when directed.

Provide technical support to B2B Sales and DTC sales team through responding to technical queries and customer inquiries, completing SQA and maintaining customer complaint databases. They play a crucial role in ensuring smooth technical operations and customer satisfaction.

**Responsibilities/accountabilities**:
**Quality Management Inbox & KPI**
- First point of contact for technical enquiries coming through a Quality Inbox.
- Log the requests and queries from internal and external customer.
- Raise tickets and allocate the tasks among the technical team as per the agreed individual targets on a weekly basis.
- Monitor deadlines with the customers & plan the workload.
- Complete the customer information questionnaires within agreed deadlines.
- Setting, implementing, and monitoring quality KPIs on site with the incentive to improve product quality across all ranges.

**Customer Support**
- Respond to customer technical enquiries within agreed timeframe
- Completing customer own format documents for independent customers (For example SAQ, product specification, GMO document, allergen document, etc Maintaining the customer questionnaires database
- Provide support to the commercial and marketing team to verify regulatory compliance of information for Amazon, Go Superfoods websites and product technical data sheets.
- Investigating customer complaints including trending and review.

**Non-Conformance & Complaints Management**:

- Log all customer complaints and track all customer complaint queries.
- Product Damages and Non-Conformance Reporting: Report any damage or non-conformances identified during fabrication audits to the appropriate manager for timely resolution.
- Non-Conformance Investigation and Closure: Investigate non-conformances to identify root causes and close out Non-Conformance Reports (NCRs) in a timely manner to prevent recurrence.

**Quality Inspections and Product Release**
- Product release. Review: Scrutinize CoAs associated with incoming traded goods and raw material to ensure they align with the required specifications before release for sale to customer.
- Product Inspection: Conduct thorough quality inspections on raw materials and finished goods to verify their compliance with established food safety, quality, and regulatory standards.
- Packaging approval: Evaluate pre-printed packaging against approved artwork to identify any issues related to food safety, quality, and compliance with food laws. Engage with suppliers to gather necessary information and address concerns.
- New Material Approval: Collaborate with the Technical Manager to approve or reject new raw materials, copacker and packaging materials, ensuring they meet the company's strict quality standards.

**Sample Preparation and Submission**:

- Prepare samples carefully and submit them to external laboratories
- Monitor and track progress in testing to ensure results are reported within agreed time.

**Additional Duties**:

- Departmental Support: Perform other tasks as assigned to support the department's goals and contribute to the overall success of the QA/QC team.

**Skills/Personal Attributes**:

- A passion for delivering results and the drive to exceed expectations.
- Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
- Excellent decision making and problem-solving skills.
- Thinking clearly under pressure and deal with unforeseen circumstances in a calm and effective manner
- Ability to be flexible to meet business needs.
- Teachable and hungry to learn, Excellent communication skills

**Qualification**
- Qualifications including Food Hygiene, HACCP, Food Safety etc. are all desirable.
- IT literate including Microsoft Word and basic excel essential
- Data & Digital skills; Power BI, Excel, Google Data Studio, Coding added advantage

**Company Information**

Green Origins is a leading European superfoods business based on the outskirts of Sheffield. Established in 2008, we import a range of 80+ superfoods direct from growers around the world and sell them under our own brands, in bulk and in private label. We are the BRAND behind many UK and European superfood brands.

The plant-based nutrition sector is growing exponentially and we’ve been fortunate enough to be part of that growth. Over the last 7 years we’ve grown at over 60% per year on average from a small start-up to a 50+ person business with multiple international distributors, several of our own retail brands and a wide range of high street brands that rely on us for superfood ingredients and private

  • Technical Apprentice

    4 months ago

    Sheffield, United Kingdom Gleeson Homes Full time

    Job Introduction Job Introduction: Gleeson Homes are recruiting a  Technical Apprentice  to join our passionate, collaborative and respectful team. Based at our Sheffield office this role will be to support the Technical Department for the business including planning, surveying and technical. Throughout the 2 years of...

  • Technical Apprentice

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Gleeson Homes Full time

    Job IntroductionGleeson Homes is seeking a skilled Technical Apprentice to support the Technical Department in planning, surveying, and technical functions. This role offers a unique opportunity to gain hands-on experience and a professional qualification in the construction process of new homes.Main ResponsibilitiesAssist in the day-to-day running of the...

  • Technical Professional

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Gleeson Homes Full time

    Technical Apprentice OpportunityGleeson Homes is recruiting a talented individual to support our Technical Department. This role will be based at our Sheffield office, where you will contribute to planning, surveying, and technical processes. Throughout the 2-year training period, you will gain hands-on experience and a professional qualification.Main...

  • Technical Administrator

    2 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Our client are a well established family run food manufacturing company based in Sheffield. Supplying their specialist products around the world with renowned success, they are looking for a Technical Administrator to work in a small team, under the guidance of the Technical Director. Key duties will include: * Responsible for the technical paper and...

  • Technical Director

    2 weeks ago

    Sheffield, United Kingdom CV-Library Full time

    Have you managed large design teams (20+ people) on complex R&D Projects? Do you have an multi-disciplined engineering background that you're comfortable with mechanical, electrical, electronics and software engineering as well as project and customer management too? This could be the role for you! Our client, a manufacturing business, seek to appoint...

  • Technical Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom ASC Connections Ltd Full time

    Job OverviewASC Connections Ltd is seeking a skilled technical specialist to provide service and support for injection moulding machines within the plastics industry.The ideal candidate will have expertise in machine service, repair, and processing support.As a key member of our team, the successful specialist will provide exceptional customer service...

  • Technical Administrator

    3 days ago

    Sheffield, United Kingdom Sue Ross Recruitment Ltd Full time

    Our client are a well established family run food manufacturing company based in Sheffield. Supplying their specialist products around the world with renowned success, they are looking for a Technical Administrator to work in a small team, under the guidance of the Technical Director.Key duties will include: * Responsible for the technical paper and...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, United Kingdom Equals One Ltd Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Equals One Ltd, you will play a critical role in ensuring our clients receive top-tier technical support. You will troubleshoot ERP systems, provide guidance on best practices, and assist with custom development requests, ensuring a seamless client experience.Key...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom FCC Environment Full time

    About the Role:We are seeking a highly skilled Technical Support Chemist to join our Waste Treatment Division team. As a Technical Support Chemist, you will play a crucial role in providing technical support to our clients and customers, ensuring the safe transportation and disposal of hazardous and non-hazardous waste.Key Responsibilities:Provide technical...

  • Technical Support Consultant

    1 month ago

    Sheffield, United Kingdom CV-Library Full time

    Technical Support Consultant Location: Sheffield (Hybrid Working) Type: Full-Time Salary: £25k to £30k (DOE) About Us: Join a dynamic team at AIM Smarter where we provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations. Our solutions help businesses with product sourcing,...

  • Technical Administrator

    6 months ago

    Sheffield, United Kingdom National Timber Group Full time

    Due to an increase in business National Timber Systems, part of National Timber Group is seeking to strengthen their team by appointing a Technical Administrator within their Sheffield Design Office. **Main Duties**: - Communicate with customers and colleagues at all levels and provide a high-quality standard of service from beginning to end. - Be the...

  • Technical Support Specialist

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Technical Support SpecialistAre you a technical expert with a passion for providing support solutions?Adecco UK Limited, a leading recruitment agency, is seeking a Technical Support Specialist to join their team in a dynamic role that requires strong technical knowledge and excellent communication skills.Key Responsibilities:- Provide technical support and...

  • Technical Support Consultant

    4 weeks ago

    Sheffield, United Kingdom AIM Smarter Full time

    Technical Support ConsultantLocation: Sheffield (Hybrid Working)Type: Full-TimeSalary: £25k to £30k (DOE)About Us:Join a dynamic team at AIM Smarter where we provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations. Our solutions help businesses with product sourcing, client quotes,...

  • Technical Trainer- Plumbing

    1 month ago

    Sheffield, United Kingdom CV-Library Full time

    Technical Trainer- Plumbing Salary: £27,266- £32,105 Per Annum (Pro-Rata) What We Offer Enhanced Pension Contribution Work-Life Balance – Enhanced Holiday Entitlement Sustainability – Cycle to Work Scheme, Salary Sacrifice car lease scheme for Electric and Hybrid Vehicles Continuing Professional Development Access to retail...

  • Technical Infrastructure Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Senitor Associates Ltd Full time

    Job Title: Technical Infrastructure SpecialistJob Summary: We are seeking a highly skilled Technical Infrastructure Specialist to join our team at Senitor Associates Ltd.Key Responsibilities:* Provide on-going infrastructure support for technical configuration of hardware, software, and services* Give in-depth technical support to ensure networking and...

  • Technical Support Consultant

    1 month ago

    Sheffield, United Kingdom Equals One Full time

    Technical Support ConsultantLocation: Sheffield (Hybrid Working)Type: Full-TimeSalary: £25k to £30k (DOE)About Us:Join a dynamic team at AIM Smarter where we provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations. Our solutions help businesses with product sourcing, client quotes,...

  • Technical Support Consultant

    1 month ago

    Sheffield, United Kingdom Equals One Full time

    Technical Support ConsultantLocation: Sheffield (Hybrid Working)Type: Full-TimeSalary: £25k to £30k (DOE)About Us:Join a dynamic team at AIM Smarter where we provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations. Our solutions help businesses with product sourcing, client quotes,...

  • Head of Technical Consulting

    3 weeks ago

    Sheffield, United Kingdom twist IT Recruitment Full time

    PLEASE NOTE - This role whilst mainly remote will require 1 day per month in their East Cheshire OfficesHead of Technical ConsultingJoin a rapidly growing SaaS company as the Head of Technical Consulting, where you will play a pivotal role in delivering technical solutions to clients across various sectors. In this senior management position, you will own...

  • Technical Support Advisor

    6 months ago

    Sheffield, United Kingdom Tes Global Full time

    **Role overview**: Processing queries for our customer base. Building a strong rapport with customers and giving them a voice by feeding their experiences and feedback to the rest of the business. Key to this role is ensuring we meet agreed SLA’s. This role will be varied and cover a range of tasks. **Key Responsibilities**: - Effectively handle, manage,...

  • Technical Support Advisor

    6 months ago

    Sheffield, United Kingdom Tes Global Full time

    **Location**: Sheffield (Hybrid, 3+ days in the office) **Role overview**: Processing queries for our customer base. Building a strong rapport with customers and giving them a voice by feeding their experiences and feedback to the rest of the business. Key to this role is ensuring we meet agreed SLA’s. This role will be varied and cover a range of...