Digital Experience Lead

2 months ago


Edinburgh, United Kingdom RBS International Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Experience Lead
- If you’re passionate about creating fantastic digital experiences and harnessing insight to improve our customers' banking experience, this could be the ideal role for you
- You’ll lead the improvement of digital sales, services and adoption processes, delivering measurable uplifts in both end-to-end customer experience and sales performance
- Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers

**What you'll do**:
Your role as a Digital Experience Lead will see you leading digital services, sales and adoption for our digital platforms. You’ll analyse and use customer feedback, journey tracking and analytics data to drive and share insight on emerging trends, while championing and implementing initiatives that will add value to our customer propositions and drive our overall digital strategy.

Day-to-day, you’ll be:

- Engaging in the strategic roadmap for the digital channel and product areas
- Managing and leading a team of digital experience managers in-line with agreed performance goals
- Influencing and negotiating with senior stakeholders and collaborating with product, marketing and analytics teams to advance business objectives
- Making sure that all digital sales processes deliver fair outcomes for customers and are fully compliant with appropriate regulations
- Working closely with risk colleagues to make sure that risks are properly identified and managed

**The skills you'll need**:
To succeed in this role, you’ll need a track record in digital sales, servicing and adoption improvement and delivery. You’ll also have experience of leading, motivating and coaching teams to improve overall team and individual capability.

We also expect:

- The ability to build and maintain strong and effective relationships with key stakeholders
- A strong understanding of budget management, commercial and planning experience
- Knowledge of the function’s operating model with a broad understanding of the digital business, customer touch points
- Financial services experience in a similar role and a strong business awareness
- Excellent organisational skills and the ability to manage multiple concurrent projects and deliver against tight timescales
- Strong written and verbal communication skills



  • Edinburgh, United Kingdom GE Digital Full time

    **Job Description Summary**: At GE Vernova’s Digital business, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our...


  • Edinburgh, United Kingdom GE Digital Full time

    **Job Description Summary**: At GE Vernova’s Digital business, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our...


  • Edinburgh, United Kingdom Sainsburys Full time

    **Insurance Strategy and Digital Experience Lead** - 12 Month Fixed Term Contract (220009MS) **In a nutshell** In this role you will lead the team to deliver the strategic direction of the annual insurance plan, as well as delivering the insurance digital strategy whilst ensuring safe control of the broker platform. You’ll lead the team to best in class...


  • Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    Working closely with our client, who are going through a number of very positive changes in growth and engagement, Sanderson have been asked to help them recruit a Head of Digital Experience who will be involved heavily in the delivery and strategy for developing their capability within the digital space to support their client requirements. Working...

  • Services Specialist

    4 days ago


    Edinburgh, United Kingdom Digital Grid Full time

    **Job Description Summary**: At GE Vernova’s Digital business, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our...


  • Edinburgh, United Kingdom Historic Environment Scotland Full time

    **Details**: **Reference number**: - 261285**Salary**: - £36,018 - £41,866**Job grade**: - Other- Band D**Contract type**: - Fixed Term**Length of employment**: - 2 years**Business area**: - HES - Marketing & Engagement**Type of role**: - Communications / Marketing - Digital**Working pattern**: - Full-time**Number of jobs available**: -...

  • Digital Design Lead

    4 days ago


    Edinburgh, United Kingdom AECOM Full time

    **Company Description** Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...


  • Edinburgh, United Kingdom NatWest Group Full time

    **Change & Project Management**, **Business Strategy & Delivery**: **Insight Experience for Women, Digital Transformation, Edinburgh**: Edinburgh, United Kingdom Internship Full Time R-00227640 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to...


  • Edinburgh, United Kingdom NatWest Group Full time

    **Change & Project Management**, **Business Strategy & Delivery**: **Insight Experience for Women, Digital Transformation, Edinburgh**: Edinburgh, United Kingdom Internship Full Time R-00227640 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to...

  • Digital Design Lead

    3 weeks ago


    Edinburgh, United Kingdom AECOM Full time

    Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s...

  • Digital Design Lead

    2 weeks ago


    Edinburgh, United Kingdom AECOM Full time

    Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...


  • Edinburgh, United Kingdom Historic Environment Scotland Full time

    Thank you for your interest in the post of Digital Accessibility Lead with Historic Environment Scotland, based at Longmore House. This is a two-year fixed term and pensionable appointment. Tasked with establishing a new organisation-wide process and raising the profile of digital accessibility, you will work with internal teams and third-party suppliers to...


  • Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Content Manager at National Museums Scotland - Digital Preservation Coalition ~ About the Digital Preservation Coalition Policies News News Digital Preservation Digital Preservation What is digital preservation? Get help with your digital preservation Digital Preservation Handbook Digital Preservation for Small...


  • Edinburgh, United Kingdom AND Digital Full time

    Description At AND, we accelerate the development of digital capabilities. In practice, that means helping ambitious leaders and organisations build the teams, products, processes and even operational structures they need to close the digital skills gap within their organisation today, so that they thrive tomorrow. Clients rely on our experience, agility...


  • Edinburgh, United Kingdom GP Strategies Ltd Full time

    Our digital apprenticeship encompasses all the skills required to be in an environment that utilises systems to create a great experience, whilst also developing essential digital skills within an evolving customer environment for future progression. You will be working in a modern office environment, with a relaxed dress code, and a team that is here to...


  • Edinburgh, United Kingdom GP Strategies Ltd Full time

    Our digital apprenticeship encompasses all the skills required to be in an environment that utilises systems to create a great experience, whilst also developing essential digital skills within an evolving customer environment for future progression. You will be working in a modern office environment, with a relaxed dress code, and a team that is here to...


  • Edinburgh, United Kingdom NatWest Digital X Full time

    Join us as a Content Engagement LeadThis is a unique opportunity to lead the design and delivery of the digital future to ensure an effortless end-to-end customer experienceWe’ll look to you to lead an outstanding and highly talented team in delivering world class digital customer experiences that are based on customer needs and pain points as well as...


  • Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Head of Academic Digital Library at The University of Edinburgh Vacancy for Head of Academic Digital Library at The University of Edinburgh 18 October 2021 Edinburgh Full-Time We are looking for an individual who is ready to deliver exceptional senior management and technical leadership as the new Head of/ Assistant Director for...


  • Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Archivist at the National Trust for Scotland Vacancy for Digital Archivist at the National Trust for Scotland 25 November 2022 Edinburgh Fixed Term JOB PURPOSE This role is an exciting opportunity to help shape the future of the National Trust for Scotland (NTS) Corporate Archive Service. As part of a dedicated project team working...


  • Edinburgh, United Kingdom Teacheroo Full time

    Job Introduction We are seeking a creative and experienced communications specialist to join our Marketing and Admissions team, leading on digital communications. Working alongside our talented Visual Communications Lead and the Admissions Registrar, the key purpose of the role is to support the Head of Admissions and Marketing with the promotion and...