Digital Experience Lead

6 days ago

Edinburgh, United Kingdom RBS International Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Experience Lead
- If you’re passionate about creating fantastic digital experiences and harnessing insight to improve our customers' banking experience, this could be the ideal role for you
- You’ll lead the improvement of digital sales, services and adoption processes, delivering measurable uplifts in both end-to-end customer experience and sales performance
- Working in a dynamic environment, you’ll be given a great platform to channel your creativity and deliver a positive digital experience for our customers

**What you'll do**:
Your role as a Digital Experience Lead will see you leading digital services, sales and adoption for our digital platforms. You’ll analyse and use customer feedback, journey tracking and analytics data to drive and share insight on emerging trends, while championing and implementing initiatives that will add value to our customer propositions and drive our overall digital strategy.

Day-to-day, you’ll be:

- Engaging in the strategic roadmap for the digital channel and product areas
- Managing and leading a team of digital experience managers in-line with agreed performance goals
- Influencing and negotiating with senior stakeholders and collaborating with product, marketing and analytics teams to advance business objectives
- Making sure that all digital sales processes deliver fair outcomes for customers and are fully compliant with appropriate regulations
- Working closely with risk colleagues to make sure that risks are properly identified and managed

**The skills you'll need**:
To succeed in this role, you’ll need a track record in digital sales, servicing and adoption improvement and delivery. You’ll also have experience of leading, motivating and coaching teams to improve overall team and individual capability.

We also expect:

- The ability to build and maintain strong and effective relationships with key stakeholders
- A strong understanding of budget management, commercial and planning experience
- Knowledge of the function’s operating model with a broad understanding of the digital business, customer touch points
- Financial services experience in a similar role and a strong business awareness
- Excellent organisational skills and the ability to manage multiple concurrent projects and deliver against tight timescales
- Strong written and verbal communication skills

  • Digital Experience Manager

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Preservation Coalition Full time

    About the RoleThis is an exciting opportunity to join National Museums Scotland as a Digital Content Manager. We are looking for an experienced professional to lead the development of our digital content program.The successful candidate will have a strong understanding of digital content strategy and experience managing a team. They will be responsible for...

  • Digital Experience Lead

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Transamerica Corporation Full time

    Role OverviewWe're looking for a Digital Experience Lead to drive innovation and shape our digital offerings.As a Product Owner, you will play a pivotal role in shaping how we connect with our users, providing seamless, engaging and innovative digital experiences.The successful candidate will have experience as a Product Owner in an agile environment and a...

  • Content and Digital Lead

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Job DescriptionWe are looking for an experienced Digital Content Manager to lead the development of our digital content program. The successful candidate will have a strong understanding of digital content strategy and experience managing a team.The role will involve implementing a Content Strategy that meets key milestones and objectives in support of...

  • Digital Content Manager Lead

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Job Description:We are seeking an experienced Digital Content Manager to lead the delivery of a programme of digital content across our digital media channels. The successful candidate will implement a content strategy that meets key milestones and objectives in support of audience needs and organisational goals.This role requires the ability to manage a...

  • Digital Preservation Developer Lead

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Preservation Coalition Full time

    About DMPonlineDMPonline is a leading digital preservation platform that supports researchers in creating and managing data management plans. We are seeking an experienced Senior Digital Software Engineer to join our team and take on a lead role in software development.The successful candidate will have a strong background in software development,...

  • Lead Services Specialist

    8 months ago

    Edinburgh, United Kingdom GE Digital Full time

    **Job Description Summary**: At GE Vernova’s Digital business, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our...

  • Lead Services Specialist

    7 months ago

    Edinburgh, United Kingdom GE Digital Full time

    **Job Description Summary**: At GE Vernova’s Digital business, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our...

  • Dwp Digital | Lead Digital Portfolio Manager

    1 week ago

    City of Edinburgh, United Kingdom Dwp Digital Full time

    Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.As our new Lead Digital Portfolio Manager joining our Data and Analytics team you will, lead your team and a complex pool of stakeholders to deliver a portfolio of digital projects which will change the way millions of people interact...

  • Digital Sales Manager

    3 days ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency.Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and BenefitsWe are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark...

  • Digital Sales Manager

    4 weeks ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency.Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and BenefitsWe are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark...

  • Digital Sales Manager

    4 weeks ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency.Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and BenefitsWe are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark...

  • Digital Sales Manager

    2 days ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency. Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and Benefits We are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your...

  • Digital Sales Manager

    2 days ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency.Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and BenefitsWe are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout chance to make your mark...

  • Digital Sales Manager

    3 weeks ago

    Edinburgh, United Kingdom Digital Gurus Full time

    Job Description Exciting Opportunity: Digital Sales Manager for a boutique digital marketing agency. Location: Edinburgh - 2 days a week in central Edinburgh Office Salary: Up to £45k + Commission and Benefits We are on the hunt for a digital sales manager to join a growing agency and play a pivotal role in their ongoing success. This is a standout...

  • Elevated Digital Sales Professional

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Gurus Full time

    Unlock Your Potential as a Digital Sales ManagerIn this pivotal role at Digital Gurus, you will have the chance to make a significant impact in the world of digital marketing. As a Digital Sales Manager, your expertise will be instrumental in driving growth, customer satisfaction, and success within our globally recognised business.We are seeking an...

  • Head of Digital Experience

    2 days ago

    Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    Working closely with our client, who are going through a number of very positive changes in growth and engagement, Sanderson have been asked to help them recruit a Head of Digital Experience who will be involved heavily in the delivery and strategy for developing their capability within the digital space to support their client requirements. Working...

  • Digital Sales Professional

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Gurus Full time

    Job OverviewAn Exciting Opportunity Awaits: Digital Sales Manager for a leading boutique digital marketing agency.Key Highlights:Salary: Up to £45,000 + Commission and BenefitsLocation: 2 days a week in central Edinburgh officeWe are seeking an experienced Digital Sales Manager to join our growing team and play a pivotal role in driving success. This is a...

  • Digital Preservation Specialist

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Digital Preservation Coalition Full time

    Job Description: This role is an exciting opportunity to help shape the future of digital preservation at a leading cultural institution. As part of a dedicated project team, the successful candidate will be responsible for establishing digital preservation principles and good practice.">Key Responsibilities:Lead on a survey of born-digital records currently...

  • Digital Marketing Strategist

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Digital Gurus Full time

    PPC Specialist Role at Digital GurusWe are seeking a skilled PPC Specialist to join our team at Digital Gurus, an award-winning global network agency based in Edinburgh.This is a permanent position with a competitive salary and generous benefits package, including hybrid working arrangements with 2 days per week spent in our city centre office.To be...

  • Digital Sales Director

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Digital Gurus Full time

    Growing Your Career with Digital GurusAs a Digital Sales Manager, you will play a crucial role in shaping our sales strategy and achieving our business objectives. Our boutique digital marketing agency is expanding rapidly, and we need someone with a proven track record of success in business development to help us navigate the next phase of our journey.Key...