Administration Team Lead

2 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Please note that interviews are scheduled for 8th May 2024.

To work under the direction of the Administration Manager to assist in developing and maintaining an efficient and effective administrative service which meets Departmental, Trust and National standards, policies and procedures. To contribute towards the operational management of all administration staff within the Department. To act as a source of advice and guidance regarding the specialty.

1. To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

**This will also require**: investigating and responding to complaints/CAE’s in line with Trust guidelines, policies and procedures undertaking any immediate action required for reasons of health, safety and security.

2.To produce and maintain the outpatient rotas and off duty.

To assist with the operational management of the Department and the administration staff.

**This will require**: monitoring Departmental performance against set objectives and standards using appropriate data, reporting exceptions to the Departmental/Administration Manager; contribute to the review and implementation of Departmental administration procedures; assist with the day to day management of administration staff, including attendance and performance monitoring; undertaking staff training and development as required; participation in staff appraisals; participation in the recruitment and selection of administration staff, including the completion of relevant documentation; implementing and maintaining an efficient office management system to enable the Department to optimise their patient care services including ensuring equipment, levels of stock and stationery are maintained.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

**This will require**: effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Departmental/Administration Manager; manipulation and distribution of appropriate correspondence.

To continually contribute to patient and business improvement Agendas.

**This will require**: undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc. Share ideas for potential service improvement.

To support team members.

**This will require**: providing cross-cover in the absence of colleagues to meet service needs.

For further details of the role please see the attached job description.

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