Patient Registration Administrator

Whitstable Medical Practice are looking for a Patient Registration Administrator to join our friendly team based at Whitstable Health Centre.

Hours of work will be 16 per week between the hours of Mondays 12-4, Tuesdays 12-4 and Fridays 8-4.

Previous experience of working in an administrative role is essential, preferably within a health care setting, as is the ability to work in a busy environment to tight deadlines.

**Job Purpose**:
The Patient Registration Administrator is responsible for providing an efficient and effective Patient Registrations service for the Practice.

**Core Responsibilities**:
Handling of incoming reception telephone calls for the first half an hour of the morning.

Processing of incoming and outgoing medical records.

Digitalising patients paper notes and uploaded them to emis.

Resolving duplicate records.

Dealing with new NHS number assignment for adopted and transgender patients.

Redacting of adoption records.

End to end management of all new patient registrations including in and out of area and online registrations.

Dealing with associated registration processes including: permission to discuss records, carer, power of attorney.

Dealing with change of address requests.

Receiving and investigating correspondence which identifies a possible address change.

Receiving, dealing with and responding to all patient Online Access enquiries (including online access to detailed care record, proxy access and the NHS app)

Responding to patients who contact the Practice via social media.

Processing of GP Links and associated electronic registration workflow.

Liaison with Primary Care Support England (PCSE)

Receiving and dealing with all enquiries via the patient portal.

Collation, preparation and circulation of practice list size data.

Dealing with system interchange errors.

Coding patients as deceased and processing deductions.

Processing Online Consultations when they arrive and allocating them to the appropriate sites.

**Additional Responsibilities**

Proactive campaign to resolve all Patient Demographic Service (PDS) issues.

Updating of patient information materials, leaflets, website, social media

Promotion of out of area scheme.

Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.

Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

**Job Type**: Part-time

**Salary**: £11.44-£12.20 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift

Work Location: In person

Application deadline: 28/04/2024