Service Controller

2 weeks ago


Doncaster, United Kingdom JHM Butt & Co Ltd Full time

Service Controller

Are you organised and have the ability to juggle lots of balls without crumbling under pressure?

We need a highly motivated individual who is solution oriented to coordinate our team of

Garage Equipment Engineers using our innovative cloud-based technology field service management software.

Industry technical knowledge is ideal but not essential as full training will be given.

Great customer interaction skills required together with an ability to think fast on your feet.
- Competitive salary: £25,000 + Bonus package
- 21 days + 8 Bank Holidays
- Excellent development opportunities
- Birthday holiday
- Healthcare scheme
- Pension
- Office based - 40 hours per week

We’d love to meet someone who
- Is adaptable and willing to try new things
- Is ambitious and wants to progress
- Can deal with difficult customers/people without losing patience
- Is driven and self-motivated
- Has a problem solving/can do attitude and who isn’t afraid to get stuck in
- Has a strong desire and ability to improve
- Has a willingness to learn and work in a team successfully
- Has a professional and rational approach towards customers

Main Responsibilities
- Organising work schedules for engineers using our cloud based system
- Organising and booking in routine services
- Respond to breakdowns & appoint engineers by identifying most cost-effective solution whilst taking into account customers SLA's
- Keeping communication lines open with our customers
- Appointing 3rd parties where necessary to cover breakdowns & raise order numbers upon completion
- Raising, costing & invoicing jobs
- Covering for the installation coordinator

Detailed description of Roles

Main Responsibilities

1. Organising work schedules for engineers using our cloud based system

2. Organising and booking in routine services
- Check all jobs in BC and coordinating with the Installation Coordinator as to which engineer to use
- Confirming the intended date with the customer and confirming the call again the day before.
- Ensuring all parts/resources required are on site.
- Communicating with the engineers about their jobs - Done regularly throughout the day. Monitoring when they leave site and also talking to them about their upcoming workload. If there are specific timescales for a call, then speaking to the engineer, not just assuming they have seen it on their tablet
- Sending and confirming jobs with subcontractors
- Raising sales orders and relevant documentation and updating Big

Change

3. Respond to breakdowns & appoint engineers by identifying most cost-effective solution whilst taking into account customers SLA's
- Keeping communication lines open with our customers and updating them on the progress.
- Speaking to our engineers to keep abreast of progress
- Appointing 3rd parties where necessary to cover breakdowns
- Raising sales orders, purchase and relevant documentation and updating

Big Change
- 4. Raising, costing & invoicing jobs

5. Covering for the installation coordinator

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

Application deadline: 10/02/2023


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