Emea Quality Lead

5 months ago

Aberdeen, United Kingdom Wood Plc Full time

Overview / Responsibilities:
Due to internal promotion, Wood are currently looking to fill a key role within its Quality function supporting the Operations EMEA business group that has a wide remit and opportunity to support operational delivery and improvement across a wide range of contracts & service lines.

Working closely with the Senior Operations Assurance & Quality Manager (EMEA), the role will interface with a wide range of stakeholders including within Quality and across the key functions, contracts, service lines and leadership to drive compliance, assurance & improvement.

While extensive experience in a lead Quality role is critical, even more essential is a collaborative & proactive approach and mindset necessary to identify and facilitate opportunities for tangible and sustainable process & business improvement.

**Job Objective**:
Ensures compliance with the Wood Business Management System and compliance through a structured assurance program.

Supporting measures that ensure predictable delivery and continuous improvement using performance data to make factually based decisions. Engaging and presenting program/project leaders with information and data to enable preventive interventions.

**Key Accountabilities & Responsibilities**:

- Supporting the management of all aspects of Quality across the breadth of Operations EMEA and its service lines / contracts.
- Identification and regular engagement with key stakeholders to promote quality management and gathering feedback on performance.
- Support the effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables.
- Ensuring consistent and effective implementation of Quality supporting systems across Operations EMEA (e.g., NCR, lessons learned and Customer satisfaction systems).
- Supporting tenders and proposal activities for Operations EMEA
- Planning and execution of risk-based assurance plans including the escalation of significant findings to business leadership.
- Monitoring and analysis of delivery performance data, regularly reporting themes and trends to senior leaders and undertaking intervention as required.
- Gathering and acting upon customer feedback ensuring action is taken to maintain and improve customer satisfaction.
- Facilitating continuous improvement activity across Operations EMEA in support of key business stakeholders.

Skills / Qualifications:
**Qualifications**:

- Degree/Diploma or local equivalent in quality management or related discipline Lead Auditor qualification by recognized industry body (desirable)
- Membership of CQI/ASQ Quality organizations, Project Management Institute or equivalent (desirable)
- Formal training in recognized root cause analysis techniques (essential)

**Knowledge, skills and experience**:

- Relevant experience (preferably in associated industry)
- Track record in co-ordination of continuous improvement projects delivering tangible and demonstrable business benefits
- Comprehensive understanding of industry Quality standards
- Proficient in the analysis of processes and data
- High Level of communication skills in both written and spoked format

**Personal attributes**:

- Leads by example
- Excellent planner and organizer
- Analytical, problem solver and systematic thinker
- Excellent inter-personal skills and team player
- Empowers others to make decisions within established parameters.

Company Overview:
Diversity Statement:
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

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