Receptionist

3 weeks ago

Chipping Campden, United Kingdom Cotswold House Hotel & Spa Full time

**Job Ref**:BES5523

**Branch**:Cotswold House Hotel Spa

**Location**:Cotswold House Hotel Spa, Chipping Campden

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:16-40

**Posted date**:07/06/2024

**Closing date**:09/07/2024

**The Role**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist - Full time and Part time available**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.

**Cotswold House**:
The reception desk is manned from 7 am to 11 pm 7 days so we require flexibility in availability to work. Shifts are 5 out of 7.

Early 7 am to 3 pm

Mid 10am to 6pm

Late 3 pm to 11 pm

**Noel Arms**:
The reception desk is manned from 7 am to 8 pm 7 days so we require flexibility in availability to work. Shifts are 5 out of 7.

Early 7 am to 3 pm

Late 12noon to 8 pm

**Being Bespoke**:
Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

**About Us**

Nestled in the heart of Chipping Campden, the award winning Cotswold House Hotel Spa is a charming, Grade II listed Regency town house, complete with a tranquil spa, relaxed bistro and the beautiful Fig Lounge, a versatile space available for morning coffee, afternoon tea, evening cocktails, or as a place to enjoy the Bistro menu.

Our central location offers up picturesque Cotswold scenery from every window; be that rolling hills and nearby fields, or the honey-coloured architecture of the town centre.

**We truly believe our people are our biggest asset and to reflect that we offer**:

- Competitive salaries - dependant on experience
- Access to complimentary Mental Health Wellbeing services
- 50% off all Bespoke Hotel Stays, 25% off for family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more

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