Systems and Information Facilitator

4 months ago

Southampton, United Kingdom University Hospital Southampton NHS Foundation Trust Full time

This is an exciting role within the Workforce Systems Team which offers the opportunity to ensure the Trust delivers safe staffing, excellent patient care, workforce planning and providing excellent customer service whilst supporting 11k+ staff users.

We need an approachable, analytical, quick thinking and well organised individual with excellent interpersonal communication skills who can work within a challenging, dynamic and fast moving environment with critical deadlines. An ability to build relationships with key internal and external stakeholders is essential.

An individual who is proficient in maintaining, supporting and developing workforce IT systems including contracting, human resource systems, databases, payroll, rostering and learning management systems with their associated processes is required. There will also be opportunities for project management, presentations and building reports.

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

YOUR RESPONSIBILITIES

WHAT YOU’LL DO

The key deliverables of the Workforce Systems Facilitator role are to support all staff and internal and external stakeholders by:

- Providing customer and technical support to tight deadlines as well as specialist technical and process advice in a customer facing manner;
- Meeting the needs of systems, process, governance and user support in a busy customer facing environment;
- Drive forward and maintain high levels of data quality and analysis, including internal and external reporting, interpret and deliver our objectives in partnership with our customers;
- Query handling and general support to our customers, partners and supplier;
- Develop and maintain user and training documentation and deliver high communications;
- Leading and supporting on a number of new and on-going projects in the team
- Systems testing and maintenance
- Systems and linkage to payroll and all staff systems interfaces

WHAT WE’RE LOOKING FOR
- Advanced customer facing skills and an enthusiasm for working collaboratively with others;
- Extensive experience providing systems and post rollout support for IT systems and processes;
- Extensive relevant experience in customer support for existing workforce IT systems in the trust;
- The ability to communicate highly complex information clearly at all levels across the organisation both written and verbally;
- A flexible and organised approach with a proven ability to work to deadlines, prioritise and multi-task, seeking advice and escalating issues where appropriate.

Please note that competence and experience with the Workforce systems, databases, information analysis tools and the learning management systems are essential for this role, as well as proven systems support experience in a customer facing environment.

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