Supervisor - Manchester Trafford Centre (12hrs/week)

2 weeks ago

Trafford, United Kingdom Build-A-Bear Workshop Full time

Build-A-Bear Workshop, Inc. is the leading and only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience. Founded in 1997, the company currently operates more than 400 Build-A-Bear Workshop® stores worldwide, including company-owned stores in the United States, Puerto Rico, Canada, United Kingdom, the Republic of Ireland.

The Supervisor/Sales Lead is a role model Sales Assistant that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First® behaviours, and enhancing the Guest’s experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement.

The Supervisor/Sales Lead is expected to role model BABW Core values and Experience First® behaviours in all actions and interactions in order to create a positive guest and associate experience.

Leadership
- Senior Sales experience with a proven, successful track record in a customer centric business, preferably in speciality retail.

Drive for results
- Experience of supporting the management team in the execution of the short and long term store business plans to drive results.

Builds High Performing Teams
- Assists in the training of associates on Experience First, sales, merchandising, and operational goals. Provides practical, timely and consistent feedback and coaching.

Operates with Excellence
- Assists management team with payroll and timekeeping procedures.Audits daily clock in and clock out to ensure accuracy and compliance with BABW policies and procedures.

Executes the Brand Story
- Executes visual presentation standards using BABW visual standard guidelines and store presentation tools.

**Person Specification**
- Successfully passed at least 4 GCSEs at high school.
- Is ambitious and success oriented.
- Excellent interpersonal communications skills, including verbal and written communication.
- Is flexible and adaptable in a fast paced work environment.
- Fosters a high energy environment and demonstrates an appreciation for children of all ages.

If you love kids and believe that providing a fun experience for guests results in a fun place to work, WE SHOULD TALK

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount

Schedule:

- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Supervisor - Trafford

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