Supervisor (Passenger Assistant)

2 months ago


Plymouth, United Kingdom Pertemps Network Group Full time

**Job Description**:
Pertemps have an amazing opportunity for confident Supervisor to join Plymouth City Council as a Passenger Assistant Supervisor.
As the Passenger Assistant Supervisor, you will provide first line supervisory management to approx. 160 Passenger Assistants together with another Passenger Assistant Supervisor. Monitoring performance and safety of passenger assistants. Providing advice and support to staff and forming solutions to reduce risks in line with Health and Safety risk assessments and safe systems of work.
Key Duties:
Provide supervision, advice and support to approx. 160 passenger assistants, who work on home to school and social care transport. The Passenger Assistants work on taxis and minibuses throughout the city and have no office or school base. 50% of your working time will be doing site visits.
Undertake annual appraisal and probationary reports of Passenger Assistants, and return to work interviews and associated absence meetings for staff returning from sick leave
Delivery of Passenger Assistant Training Scheme (with other team members) for new and existing PAs and ensure all aspects of the Training Scheme are fully implemented. Including recommendations to update the scheme. Making informed recommendations to the Passenger Assistant Manager on all areas relating to people management and the continued development of the Passenger Assistant Service
First point of contact for schools regarding general issues relating to Passenger Assistants and students
Liaise closely with the Quality Standards Officer with matters relating to drivers and vehicles
Updating student and passenger assistant personal records on a database. Monitor routes to ensure correct timings are recorded to validate PA contracted hours and investigates inconsistencies
Occasional requirement to undertake the duties of a Passenger Assistant when required may include occasional need to lift or carry

You will also need to have previous experience of undertaking individual performance appraisals, possess excellent keyboard and ICT skills (databases, spreadsheets and word processing) and experience managing remote workers.
This is initially a temporary role, but could lead to permanent for the right person.
Working hours are Tuesday-Friday (7.4 hours per day) between the hours of 7am - 5pm, with a 7am start OR a 5pm finish.
This vacancy is being handled by Chelsea Walker at Pertemps Plymouth. With over 7 years’ experience within the Recruitment industry, Chelsea prides herself on working with her applicants and client companies to find the right people for the right job every time.
Chelsea works within the successful Pertemps team in Plymouth, who supply staff in the following areas: Office Administration, Accounts, Sales, Marketing, HR, Purchasing, Management, Driving, Warehouse and Manufacturing.



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